Description We are seeking a Customer Account Specialist to join our team in North Loop, Minneapolis. This role focuses on improving customer experiences, resolving inquiries, and ensuring operational efficiency. You will engage with customers and internal teams to provide effective solutions and deliver exceptional service. Responsibilities: + Build and maintain relationships with customers to understand and address their needs. + Communicate proactively with customers, suppliers, carriers, and internal stakeholders to meet expectations. + Handle customer inquiries and provide timely updates regarding exception management. + Resolve issues and ensure quality execution by identifying challenges and implementing solutions. + Review customer data and KPIs for quality, accuracy, and improvement. + Contribute to business growth by applying customer insights and knowledge to influence results. + Negotiate pricing and provide cost-effective solutions based on customer buying behavior. + Apply new tools and processes to enhance workflow and increase efficiency. + Leverage data and reporting to meet service expectations and improve results. + Collaborate with internal teams to ensure adherence to account processes and SOPs. + Monitor order statuses using technology and initiate corrective actions when exceptions occur. + Execute customer workflows, preferences, and SOPs for efficient and cost-effective solutions. + Provide ongoing issue resolution and offer alternative solutions in a timely manner. + Collaborate with Account Management, Operations, and Capacity teams to enhance daily execution and deliver exceptional service. Requirements Requirements: + Proven experience in customer service and account management. + Strong written and verbal communication skills. + Experience with reporting, operations, and customer account management. + Demonstrated ability to negotiate and collaborate with internal and external stakeholders. + Ability to travel up to 5% domestically. + Proven track record in issue resolution and applying corrective actions. + Proficiency in Microsoft Office Suite and KPI reporting. + Attention to detail and problem-solving skills. + Understanding of SOPs and best practices in customer account management. + Values diversity and inclusion in the workplace. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .