We have an outstanding career opportunity for aCustomer Account Specialistto join a leading Company located in theMiami, FLsurrounding area. Provides customer service, support, and prioritization for the team through best practices. Acting as the Point of Contact for a group of assigned accounts, they will also be responsible for driving customer satisfaction and accountable for all customer-facing activities and duties, including but not limited to; P.O-review, bookings, RMA's, credits, reports, follow-up/status, and resolution/relationship-management. As a major contributor to the achievement of our annual goals, this role requires that the Account Specialist work collaboratively with all departments within our organization. Responsibilities : + Manage Aftermarket customer accounts ; quoting, repair-order review, bookings, credits, returns, reports, follow-up/status, resolution/ relationship-management . + Collaborate with all teams to hit goals and deliverables. + Work closely with Supply-Chain , Operations, Quality and Trade Compliance, etc in order to ensure all customer requirements and commitments are met. + Participate in process improvement initiatives as required with their respective customer base. + Maintain, execute, and train on/to document Standard Work. Basic Hiring Criteria : + Bachelor's Degree or equivalent experience. + Minimum 2 years of experience in MRO, customer service/Inside Sales, Aerospace/Aviation After-Market, or a combination thereof. + SAP and SalesForce are a PLUS. + Must be computer proficient, especially in Excel. + Must be a U.S. person: U.S. citizen or permanent U.S. resident. VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please visithttp://www.tadpgs.com/candidate-privacy/orhttps://pdsdefense.com/candidate-privacy/ The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: + The California Fair Chance Act + Los Angeles City Fair Chance Ordinance + Los Angeles County Fair Chance Ordinance for Employers + San Francisco Fair Chance Ordinance