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365 Retail Markets is the most trusted global provider of unattended retail technology, delivering conveniently smart self-service solutions since 2008. The company’s all-in-one platform powers retail spaces across food service, global retail, and hospitality with a comprehensive suite of frictionless smart stores, micro markets, vending, catering, and dining point-of-sale options. These technologies can be found worldwide in corporate offices, manufacturing and distribution facilities, educational campuses, hotels, and beyond.

As a nine-time honoree on the Inc. 5000 list of fastest-growing companies in the United States, and with a continually expanding global presence, 365 Retail Markets is committed to growth, innovation, and providing superior, integrated technology that meets the evolving needs of its customers and consumers.

The Customer Account / Collection Specialist is a member of the Finance Department and reports to the Senior Manager- Revenue Operations. The Customer Account / Collection Specialist will be involved in many aspects of the accounting and finance functions with a primary focus on day-to-day operations, month-end closing, and audit research.

Responsibilities

Maintain accurate and up-to-date customer account information Respond to daily customer requests for account or invoice changesDevelop friendly and lasting relationships with customers regarding their payment activity to ensure timely receiptsPrepare and send monthly account statements to customersPrepare Excel spreadsheets of monthly data for external reporting needsEmail communication to customers, including report notificationsAssist with month-end close including, but not limited to, reconciliation of accounts, detail analysis, and report generation Establish and update process documents for all accounting functions performedEnsure accuracy, completeness, and timeliness of transactions processedProcess payments for customer accounts, including all credit card payments, batching, application, and reconciliation with the credit card processor Conduct research on discrepancies and make appropriate corrections or adjustments Other duties as assigned by the Senior Manager or the Controller

Requirements 3-5 years customer account and collection experience Experience in ERP systems (Sage Enterprise Management) beneficial, but not requiredOutstanding computer skills including Microsoft Excel and Outlook Self-managed, self-starter able to work in rapidly changing environment A team player with excellent communication skills, both verbal and written Able to interface and maintain effective relationships with all departments, business partners, and employees in a team-oriented environmentHybrid scheduling - 2 days in office per week