**Customer Accounts Manager** **Hiring Range Minimum to Maximum: $18.00 to $19.00** **_This position is also eligible for incentive pay based on performance._** Aaron’s Customer Account Managers drive the success of our stores by leading the customer accounts department with the primary goal of achieving company standards for collections and lease renewals. As a Customer Account Manager, you will strategically influence team performance to help our customers achieve their goals of ownership and assume a wide variety of job functions at the direction of the General Manager. **Skills for Success** Customer Account Managers can connect and relate well to people, demonstrate empathy, listen attentively, and successfully navigate difficult conversations. Strong leadership, multi-tasking, organizational, and negotiation/persuasion skills are essential. Like all Aaron’s team members, Customer Account Managers share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life. **The Work** + Attainment and upkeep of customers’ accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments + Assist General Manager with operational functions which include account recommendations, payment frequency and payment history to monitor accuracy + Second up to the General Manager + Build authentic customer relationships to support customers in their ownership goals and drive sales + Manage the collections process by counseling customers to gain timely lease/merchandise renewals + Review and close lease agreements, which includes confirming customer identification, collecting money and obtain customer signatures on lease agreements + Contact customers who have not renewed merchandise agreements + Maintain customers contact over the phone and through home visits + Update customers information and maintain accuracy + Manage entire accounts staff to achieve daily, weekly and monthly accounts department goals + Clean and certify merchandise in the cleaning station for all merchandise personally returned + Complete and maintain weekly vehicle maintenance sheet and route sheets daily + Load, secure and protect product in company vehicle + Safely operate company vehicle + Assist the Sales Team as needed + Any other reasonable duties requested by management **Requirements** + United States at least 21 years old with a valid state Driver’s License and compliance with the Company’s Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18. + Must meet DOT requirements to obtain certification in required states (United States) + Ability to work schedule of hours varying from 8 am to 9 pm + Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly + Two years of college or two years of previous management experience preferred + High School diploma or equivalent preferred + Excellent interpersonal and communication skills + High energy with the ability to effectively perform all functions of the store and multitasking effectively + Proper telephone etiquette + Uphold the Aaron’s Brand and protect company assets + Maintain a professional appearance + Proficient computer skills