Experience:
At least 3-5 years of relevant experience in a multinational environment, of which 1 year within Swift and with customer interaction and exposure
Key Responsibilities
Process, schedule and co-ordinate the delivery and fulfilment of products and services in accordance with defined delivery schedules and guidelines and procedures. Liaise with internal and external data providers and customers in accordance with agreed parameters and timescales
Analyse, oversee and approve customer requests providing guidance to business rules and tools
Act as the point of escalation for customers and /or customer problems, providing support to processes in own area of expertise, where appropriate and/or to customers directly
Participate in the development and enhancement of tools and solutions for supporting the E2E customer data management process for existing products and services
Support the account management process during pre-sales in order to propose optimal products and services corresponding to the customer request and/or realise agreed targets
Review problem situations and identify corrective measures and/or improvements to processes, procedures or tools in order to increase efficiency and quality
Interface with internal functions to ensure compliance in the delivery of products and services
Build relationships with customers, demonstrating an understanding of the customers' configuration environment and/or customer needs
Acquire and maintain operational, business process and product knowledge to resolve customer inquiries and problems
Participate in projects within own area by executing parts of projects. May at some point manage small projects
Competency Profile
01. Takes Accountab. for Delivering Results
Makes choices and decisions based on established practices and precedents; delivers results by overcoming a range of obstacles and issues and where timing may be critical.
02. Demonstrates Operational Excellence
Delivers work to agreed specifications of timeliness and quality; seeks to improve ways of doing things; sets and meets high standards for own work; demonstrates commitment to security policy
03. Expands knowledge
Expands own specialist knowledge and skills by taking ownership of own development; encourages colleagues to bring forward and share new ideas and alternative solutions; demonstrates openness to utilise new approaches.
04. Bus Understanding and Commercial Sense
Applies understanding of how own division adds value to the business; uses knowledge of financial and business principles to deliver cost-effective solutions; adapts quickly to changes in the market, the industry and the organisation while upholding standards.
05. Builds and reinforces cust relationships
Fosters effective relationships by listening actively and taking steps to identify and meet customer needs; demonstrates customer focus and friendliness in all activities and actions.
06. Leads with a team focus
Initiates effective co-operation and team working with others; provides support to new team members; appreciates style and background differences; demonstrates commitment to Swift values.
07. Communicates effectively
Communicates effectively across a range of practical and operational issues; adjusts personal communication style to fit intended audience; listens to and respects other people's points of view.
What we offer
We put you in control of career
We give you a competitive package
We help you perform at your best
We help you make a difference
We give you the freedom to be yourself
We give you the freedom to be yourself. We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world. An environment in which everyone’s voice counts and where you can reach your full potential regardless of age, background, culture, colour, disability, gender, nationality, race, religion, sexual orientation, or veteran/military status.