ABOUT US

We’re the world’s leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value – across borders, through cities and overseas. No other organisation can address the scale, precision, pace and trust that this demands, and we’re proud to support the global economy. 

We’re unique too. We were established to find a better way for the global financial community to move value – a reliable, safe and secure approach that the community can trust, completely. We’re always striving to be better and are constantly evolving in an ever-changing landscape, without undermining that trust. Five decades on, our vibrant community reflects the complexity and diversity of the financial ecosystem. We innovate diligently, test exhaustively, then implement fast. In a connected and exciting era, our mission has never been more relevant. Swift now has a presence in 200+ countries and legal territories to serve a community of more than 12,000 banks and financial institutions.   

01 . Validate, input and process customer requests / sales contracts, timely and accurately using the appropriate applications.

02 . Resolve and document customer inquiries regarding the status of their request for products and services in a timely, efficient and professional manner in accordance with the service level agreement, key performance indicators and escalation procedures. Liaise with customers, team members and other departments in order to resolve most of the customers' administrative problems and queries.

03 . Ensure customer information is maintained in an accurate and timely manner.

04 . Provide support to the account management process by pointing to products and services corresponding to the customer needs.

05 . Identify opportunities for improvement to processes, procedures or tools.

06 . Interface with internal functions to ensure compliance in the delivery of products and services.

07 . Provide highest quality customer services and support in compliance with all internal and external procedures.

08 . Acquire operational, process and product knowledge to resolve customer inquiries and problems.

09 . May assist in commercial projects by preparing reports/statistics, presentations, schedules/planning.

What we offer

We put you in control of career

We give you a competitive package

We help you perform at your best

We help you make a difference

We give you the freedom to be yourself

We give you the freedom to be yourself. We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world. A diverse and inclusive environment in which everyone’s voice counts and where you can reach your full potential.

If you believe you require a reasonable accommodation to participate in the job application or interview process, please contact us to request accommodation.

Don’t meet every single requirement? At Swift, we are dedicated to building a workplace where people can bring their full selves and ideas to the team, so if you are excited about this role, we encourage you to apply even if you do not meet every single qualification.