Bonterra exists to propel every doer of good to their peak impact. We measure that impact against our vision to increase the giving rate as a percentage of GDP from 2% to 3% by 2033. We know that this goal is lofty, but we are confident that the right technology and expertise will strengthen trust in the sector, allowing the social good industry to accelerate growth and reach peak impact. Bonterra's differentiated, end-to-end solutions collectively support a unique network of over 20,000 customers, including over 16,000 nonprofit organizations and over 50 percent of Fortune 100 companies. Learn more at bonterratech.com.

As a Customer Advocacy Manager, you will play a pivotal role in amplifying the voices of our customers and driving key advocacy programs. Reporting to the Director of Campaigns and Advocacy, you will ensure the seamless execution of initiatives that empower customers and showcase their successes with Bonterra. 

What you’ll do:  

Manage relationships with leading online review platforms (such as G2, TrustRadius, etc) to drive customer review activity and enhance the Bonterra market presence. You’ll also partner with product marketing to ensure product pages are accurate and current and spearhead opportunities to find new opportunties to increase Bonterra’s presence.  

Source and create case studies that showcase our customer’s success by collaborating with sales, customer success and other teams across Bonterra.  You’ll also manage our master case study library and create enablement tools for the sales team in campaigns. 

Drive the identification of webinar and event speakers to support our marketing programs and event presence and recommend execution strategy. 

Review content: Review customer-generated content in advocacy platform; launch campaigns to fill in the gaps where additional content is needed; and exploit content across Bonterra to maximize usage and visibility. 

Support ongoing advocacy efforts: partner with members of the customer advocacy and customer marketing team to execute other advocacy activities and contribute to core initiatives such as developing a Customer Advisory Board (CAB), Awards Program, and customer events.  

Track and manage customer participation in our customer advocacy platform and report on successes.  

Requirements  

3-5 years of customer advocacy or customer marketing experience 

Experience producing customer case studies that showcase customer success 

Experience working with customers and Sales teams 

Experience with Salesforce, customer reference management software  

Excellent written and verbal communication skills 

Excellent relationship management and interpersonal skills to build strong customer partnerships 

The ability to manage multiple priorities and customer touchpoints, with superior organization skills, and a keen eye for details

Compensation

The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. 

Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and in addition to benefits this role may be eligible for discretionary bonuses/incentives, and equity. 

US Base Salary Range: $60,000 - $120,000

Please note that the compensation range and benefits specified in this job posting is applicable to candidates based in the United States. For international applicants, actual salary offers and benefit plans may vary based on the local market compensation standards and will be determined in accordance with regional considerations, including but not limited to applicable laws, cost of living, and industry norms.  

We will be accepting applications for this role until 3/25/2025

Our Culture:  At Bonterra, we’re innovating with a higher purpose: to increase giving to 3% of US GDP by 2033, creating $573 billion more in global impact every year. To achieve our vision, we cultivate an inclusive environment where diversity is embraced and every team member feels empowered to contribute. Innovation, curiosity, and a commitment to equity guide our work. We foster a culture of belonging, ensuring that every individual is valued, respected, and given the tools to succeed. Together, we are dedicated to making a positive impact in the world.

Our comprehensive and competitive benefits include:

Generous Flexible Time Off (FTO) Policy

Up to 15 paid company holidays including some commemorating social justice events and self-care

Paid volunteer time

Resources for savings and investments

Paid parental leave

Paid sick leave

Health, vision, dental, and life insurance with additional access to health and wellness programs.

Opportunities to learn, develop, network, and connect

Please note the benefits specified on this page are applicable to full-time employees based in the United States. For international employees, actual benefits may vary based on local standards and regulations and will be determined in accordance with regional considerations, including but not limited to applicable laws and industry norms.

We are committed to being an equal opportunity employer and evaluate qualified applicants without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, diversity of thought and any other characteristic protected by applicable law.