Our client, a leader in the healthcare industry, is seeking a Patient Financial Navigator & Customer Care Advocate to join their team. As a Patient Financial Navigator & Customer Care Advocate, you will be part of the Customer Care department supporting patients and healthcare providers. The ideal candidate will have excellent communication skills, strong problem-solving abilities, and a commitment to providing exceptional customer service, which will align successfully in the organization. **Job Title: Patient Financial Navigator & Customer Care Advocate** **Location: Remote** **Pay Range: $22 per hour** **What's the Job?** + Answer inbound calls in a high-volume Contact Center, providing support and financial guidance to patients and providers. + Make outbound calls to discuss out-of-pocket costs and payment options with patients. + Investigate and verify patient insurance benefits, updating records with complete patient and insurance information. + Provide estimates of potential patient responsibility based on benefits coverage. + Document all interactions in Salesforce or other Customer Relationship Management (CRM) software. **What's Needed?** + High school diploma required; Bachelor's degree or relevant healthcare experience preferred. + 2-3 years of experience in health insurance, benefits investigations, reimbursement, or medical billing and coding. + Strong verbal and written communication skills with a focus on excellent customer service. + Proficiency in Microsoft Office (Outlook, Teams, Word, Excel, PowerPoint). + Ability to work independently in a remote environment while maintaining productivity and quality standards. **What's in it for me?** + Opportunity to work in a fully remote position. + Engage in a dynamic and fast-paced work environment. + Be part of a supportive team dedicated to patient care. + Develop your skills in a role that combines customer service and financial navigation. + Contribute to improving patient experiences and financial outcomes. If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! **About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells** _ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _–_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.