Customer Agent I Salary $42,056.00 - $66,759.00 Annually Location Statewide Job Type Full Time Job Number 4863-MVA-Statewide-02/25 Department Motor Vehicle Administration Opening Date 02/03/2025 Closing Date 2/19/2025 11:59 PM Eastern + Description + Benefits + Questions Description Customer Agent I This is an interview and hire position All candidates will be invited to interview based on the date the application is received. Applications may be on file for 12 months from the date received. Duplicate applications will not be considered. The Maryland Department of Transportation Motor Vehicle Administration (MDOT MVA) is seeking a dynamic agent with focus on delivering premier customer service. The Customer Agent I is the entry level of customer service work for the Motor Vehicle Administration. Employees in this classification perform a variety of duties. Employees in this classification are required to work over six service delivery days, Monday through Saturday. Employees are scheduled to work to cover MVA service delivery hours that may include evenings. Responsibilities included: + Titling and registering vehicles + Licensing and monitoring drivers + Issuing identification cards + Licensing and regulating vehicle related businesses + Enforcing insurance and vehicle emissions inspection laws + Investigating for non-compliance with motor vehicle laws and regulations and other customer support functions. Ideal candidates possess: + Passion for delivering excellent customer service + Ability to work in a fast-paced environment + Problem solving ability + Excellent communication skills Interview invites will be prioritized based upon the needs of the Administration. The eligible list resulting from this recruitment may be used to fill MVA Customer Agent I vacancies throughout the Motor Vehicle Administration. MDOT offers a generous and competitive benefits package. You can learn about our amazing benefits here: MDOT Benefits Guide (https://www.mdot.maryland.gov/tso/pages/index.aspx?pageid=152) *Connecting You to Life's Opportunities* Qualifications Minimum Qualifications Education: Graduation from a standard high school or possession of a high school equivalency certificate. Experience: One (1) year of customer service work experience. Note: Applicants may substitute customer service work experience for the required education at a rate of one year of experience for one year of education. Customer service must be the primary function of your position in order to receive work experience credit. Customer Service - Interacting with customers to provide information in response to inquiries about products and services in conjunction with the handling and resolving of complaints. Consideration for employment may be based solely on the contents of your application; therefore, it is essential that you provide complete and accurate information. Please include all relevant experience on your application. This includes, but is not limited to, full or part time, volunteer, military, acting capacity, or any other experience that is relevant to the position you are applying for. If you have held more than one (1) position at the same employer, please list the positions that you held, and the length of time that you held each position. Licenses & Certifications None Additional Information To Apply: Submit a DTS-1 application online at: http://agency.governmentjobs.com/mdotmd. The application must be complete at the time of submission and must clearly describe the required work experience. Dates (month and year) must be stated. Vague descriptions of experience will not be considered. Please include all relevant experience on your application. This includes, but is not limited to, full or part time, volunteer, military, acting capacity, or any other experience that is relevant to the position you are applying for. Description of duties that state, "see resume" will negatively impact consideration for this position. Applicants will not be contacted for additional information. Only applicants considered for this position will be contacted. Applications submitted online must be received by 11:59 PM if a closing date is noted. If you have general questions regarding employment opportunities with the Motor Vehicle Administration (MVA), please call 410-787-7719. Applicants who have education obtained outside of the U.S. will be required to provide proof of the equivalent U.S. education as determined by a foreign credential evaluation service, such as the National Association of Credential Evaluation Services (http://www.naces.org) or World Education Services: International Credential Evaluation (https://www.wes.org/). The MVA is not sponsoring new employees in application of the H-1B Visa or providing an extension of an existing H-1B Visa at this time due to budgetary constraints. All applicants must be legally authorized to work in the United States under the Immigration Reform and Control Act of 1986. Federal regulations prohibit H1B Visa candidates from paying sponsorship fees, all sponsorship fees must be assumed by the potential employer. The MVA is an equal opportunity employer. The MVA does not discriminate based on age, ancestry, color, creed, gender identity or expression, genetic information, marital status, mental or physical disability, national origin, race, religious affiliation, belief or opinion, sex, or sexual orientation. The State of Maryland is dedicated to a drug-free workplace, and as a result, employees are subject to the State's Substance Abuse Policy to include possible drug testing. Reasonable accommodations will be provided upon request. The selected candidate may be subject to background and reference checks. A conviction is not an automatic disqualification to employment. Erroneous, misleading, or fraudulent information on an application is sufficient grounds for rejection from the hiring process, withdrawal of an offer for employment or immediate discharge. Relay Service: 1-800-201-7165 TTY: 1-800-492-4575 EEO/AA Employer Issued:02/03/2025 Come join the Maryland Department of Transportation Team! We offer more than just a paycheck!!!! We offer healthcare, dental, long term disability, flexible work schedules, and so much more. Read all about our fabulous benefits in detail by visiting: https://www.mdot.maryland.gov/tso/pages/index.aspx?pageid=152 Don't miss out on a great opportunity for a challenging career along with fabulous benefits! *Benefits are offered to all full-time, part-time permanent and contractual (partially subsidized) employees. Temporary employees do not receive benefits. 01 Do you have a high school diploma or possession of a high school equivalency (GED)? + Yes + No 02 Customer service must be the primary function of your position in order to receive work experience credit. Customer Service - Interacting with customers to provide information in response to inquiries about products and services in conjunction with the handling and resolving of complaints. Consideration for employment may be based solely on the contents of your application; therefore, it is essential that you provide complete and accurate information. Please include all relevant experience on your application. This includes, but is not limited to, full or part-time, volunteer, military, acting capacity, or any other experience that is relevant to the position you are applying for. If you have held more than one (1) position at the same employer, please list the positions that you held, and the length of time that you held each position. Do you have one (1) year of customer service experience? + Yes + No 03 If you have indicated "Yes" to the question mentioned above. Please provide the following below. 1. Dates of Employment (month and year) 2. Name of Employer 3. Position title held 4. Supervisors name and number Your response to this question must be reflected on the application form in order to receive credit. You may list more than one position if necessary. This information must be listed on the DTS-1 application form (list of duties under your employer). If answered "No", type N/A. 04 Please select one (1) MVA location where you would accept employment. In order to receive an interview notification, you will need to select the one primary location below. As positions become available you may be contacted for other locations. Make sure the location you select is no more than 45-minute commute. + Annapolis Branch – 160 Harry S. Truman Pkwy, Annapolis, MD 21401 + Baltimore Branch – 5425 Reisterstown Rd, Baltimore, MD 21215 + Bel Air Branch – 501 West MacPhail Rd, Bel Air, MD 21014 + Beltsville Branch – 11760 Baltimore Ave, Beltsville, MD 20705 + Columbia Branch – 6490 Dobbin Rd, Columbia, MD 21045 + Cumberland Branch – 13300 Winchester Rd, SW, Cumberland, MD 21502 + Easton Branch – 9148 Centreville Rd, Easton, MD 21601 + Elkton Branch – 105 Chesapeake Blvd, Ste A, Elkton, MD 21921 + Essex Branch – 1338-A Eastern Blvd, Essex, MD 21221 + Frederick Branch – 1601 Bowman's Farm Rd, Frederick, MD 21701 + Gaithersburg Branch – 15 Metropolitan Grove Rd, Gaithersburg, MD 20878 + Glen Burnie Headquarters – 6601 Ritchie Highway, N.E., Glen Burnie, MD 21062 + Hagerstown Branch – 18306 Col. Henry K. Douglas Dr, Hagerstown, MD 21740 + Kemp Mill Branch – 1327 Lamberton Dr, Silver Spring, MD 20902 + Largo Branch – 10251 Central Ave, Upper Marlboro, MD 20772 + Loch Raven/Parkville Branch – 8966 Waltham Rd, Parkville, MD 21234 + Loveville Branch – 27351 Point Lookout Rd, Leonardtown, MD 20650 + Salisbury Branch – 251 Tilghman Rd, Salisbury, MD 21804 + Waldorf Branch – 11 Industrial Park Drive, Waldorf, MD 20602 + Walnut Hill Branch – 16520 S. Westland Drive, Gaithersburg, MD 20877 + Westminster Branch – 1106 Baltimore Blvd, Westminster, MD 21157 + White Oak Branch – 2131 Industrial Parkway, Silver Spring, MD 20904 Required Question Employer Maryland Department of Transportation Address See Job Posting for Specific Address to Mail an Application ------------, Maryland, ------------ Phone See Job Posting Website http://www.mdot.maryland.gov Apply Please verify your email address Verify Email