Customer Assistance Representative Location Bismarck Category Customer Service/Support - Customer Service/Support Job ID 2024-490854 Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work.  Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company. 

 

The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Assistance Representative. The Customer Assistance Representative will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The Customer Assistance Representative will gain knowledge through local training and hands-on experience to provide administrative support, service customers.

 

Opening available at our Bismarck Municipal Airport (BIS) location for Enterprise. Address is 2301 University Drive, Bismarck, ND, 58504

 

This is a Full-Time position working 40 hours a week. This position starts at $18 / hour 

 

We offer:  

Paid time offEmployee discountRetirement savings planExtended Health Benefits (Medical, Prescription Drug, Dental and Vision)Life InsuranceTraining and development

Schedule for this position is:

Wednesday - Sunday 10am - 8pm Responsibilities

We are hiring now for an immediate opening.  Responsibilities include:

Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendorsManage outgoing calls for callback management, A/Rs and miscellaneous calls as assignedProvide a high level of customer service by assisting customers and assessing their rental needs in person and over the phoneMeet and greet customers in a friendly and timely mannerProvide directions and general assistanceAssist to assess condition of rental upon returnProcess returns, check-ins and exit kiosk transactionsEffectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as neededUnderstand and communicate rental terms and conditions, vehicle features and other services May sell optional protection products, upgrades, fuel options and other additional equipmentResponsible for notifying Management of any known vehicle problems and any required vehicle maintenance Clean vehicle interior and exterior by hand or by operating washing equipment when neededPerform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billingPerform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

 

Qualifications Must be at least 18 years oldHigh school diploma or GED equivalent requiredMust have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 yearsNo drug or alcohol related conviction on driving record in the past 5 yearsMust be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.