ABOUT THE ROLE AND THE TEAM:

As a Costumer Care Executive you’ll be responsible for vendor ‘incubation’, managing new accounts in all categories, irrespective of value - during their first 3 months on the platform. Your key focus will be to accelerate vendor ‘time to value’ through: account set-up, expectation management, and 6 month ‘operational health’ performance. Achieved in part by maintaining consistent levels of communication & support.

You’ll be working to tight turnaround times, using your communication skills, empathy and problem solving abilities to navigate requests from vendors across the country

RESPONSIBILITIES:

You’ll be on the phone, helping our new vendors get set up and ready to start generating couple enquiries. You’ll be working with those clients across a 6 month period in training and supporting them ensuring success on the platform. Working alongside the rest of the commercial team, the new business sales team, and our account managers. You’ll be results driven, and ready to take on challenging KPI’s, whilst maintaining excellent customer service. Key focuses will include: platform adoption and utilisation, storefront optimisation.  You’ll need to manage your own time, whilst developing and maintaining daily call plans in order to get results. 

SUCCESSFUL CANDIDATES WILL HAVE: 

A strong phone presence, with excellent communication skills (verbal and written) Native or Fluent in Portuguese and B2 english level The confidence to make regular calls, and remain resilient  Be IT literate and keep our systems up to date with all relevant information You’ll be working as part of a small team so be a good team player, and be someone others want to work with  Effective organisational skills  Commitment to professional development and a motivation to make things happen It’s important to keep in mind it’s not just what you do, but how you do it - be someone others enjoy working with, take the initiative and be a positive influence on other team members.