Who you are:

The Customer Care Advisor is the account manager, and is responsible for the ongoing care of their assigned customers as their first point of contact. This role is highly visible, both internally and externally, working with some of the largest and most exciting fleets in the world. 

What you'll do:

The Customer Care Advisor takes account leadership and  includes development of new business and the associated execution plan, with the support of a cross functional team across Geotab. This position will focus efforts on account growth through understanding the customer and delivering intelligent solutions to their problems, with the ultimate goal of driving customer satisfaction and revenue. Relationship management both inside and outside of the organization is a core competency. 

How you'll make an impact Function as the reseller to the Direct Customers of Geotab. Be the liaison between, Customers, Finance and Product to ensure our customers' voice is being heard.  Manage the customer relationship and help manage allocation of team resources against customer priorities. Create, evaluate, and implement strategic engagement plans for the growth and development of opportunities across direct customers groups. Devise and deploy all business development goals and objectives pertaining to the growth of Geotabs’ existing customer base and additional markets around the globe.  Provide expert leadership and guidance as SME. Develop a deep knowledge base of the industry and maintain top-of-mind awareness of complexities of multinational accounts and how to meet their needs.  What you'll bring to the role 3-5 + years experience in enterprise account management or a similar role. Experience in fleet management, fleet maintenance, or another automotive sector. Experience in telematics. Strong aptitude for understanding technical and business requirements. A well-defined sense of diplomacy, including solid negotiation, conflict resolution, and relationship management skills. Excellent verbal and written communication skills, including comfort with delivering presentations and training. Strong project management skills; able to identify needs, develop effective solutions and manage projects through to completion. If you got this far, we hope you're feeling excited about this role! Even if you don't feel you meet every single requirement, we still encourage you to apply.   Please note: Geotab does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Geotab employees.   How we work At Geotab, we have adopted a flexible hybrid working model in that we have systems, functions, programs and policies in place to support both in-person and virtual work. However, you are welcomed and encouraged to come into our beautiful, safe, clean offices as often as you like. When working from home, you are required to have a reliable internet connection with at least 50mb DL/10mb UL. Virtual work is supported with cloud-based applications, collaboration tools and asynchronous working. The health and safety of employees are a top priority. We encourage work-life balance and keep the Geotab culture going strong with online social events, chat rooms and gatherings. Join us and help reshape the future of technology!   We believe that ensuring diversity is fundamental to our future growth and progress and is an integral part of our business. We believe that success happens where new ideas can flourish – in an environment that is rich in diversity and a place where people from various backgrounds can work together. Geotab encourages applications from all qualified individuals.  We are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired. We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management, career development, training and redeployment processes. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices, please contact us at careers@geotab.com.  By submitting a job application to Geotab Inc. or its affiliates and subsidiaries (collectively, “Geotab”), you acknowledge Geotab’s collection, use and disclosure of your personal data in accordance with our Privacy Policy. Click here to learn more about what happens with your personal data.