Customer Care Advisor
BSI Group
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Job Qualification:
1. Education : Minimum Diploma (DIII) bachelor degree in Administration, Management, Economic, Accounting or relevant Faculty.
2. Working experience :•
Minimum 3 years as staff in operation in various industriesMinimum 3 years as planner or back office in operation in Certification Body.3. Technical qualification :
Have knowledge process in certification body from input to outputHave knowledge SAP, PG and other application systemHave knowledge several scheme requirements e.g : Quality Management System, Environmental Management System etc4. Other qualification:
Language: English, verbal and writtenVerbal communication as well as written communication skillAble to manage fatigue, emotional and multi-taskingMain Role:
Responsible to manage base load in order achieving revenue based on target BSI Assurance by Delivery Management and War RoomUnderstanding client’s needs and deliver service to client with satisfactory in line with integrity, BSI vision and value.Arrange/assign client manager in accordance with global procedures, qualification of auditors and agreement with clientsCommunicate with client verbal and written to process arrangement audit & response inquiry from internal and external clientInput and maintain database in SAP & PG e.g : making assignment audit for client manager, create CRN & SMO, update change of client’s information etcProvide travel and accommodation for client manager to logistic officerOur Excellence Behaviours: Client-centric, Agile, Collaborative. These three behaviours represent how we do things at BSI. They help us ensure that BSI is a great place to work and a highly successful business.
BSI is conducting face-to-face interviews where appropriate and possible. If you are invited to a face-to-face interview but feel more comfortable with conducting the interview virtually, please speak to a member of our recruitment team.
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