Customer Care Advocate, Key Accounts
Four Hands
Customer Care Advocate, Key Accounts
DescriptionFour Hands is the leading global designer and wholesaler of lifestyle home furnishings. We provide an elevated feel to the distinct pieces we design by blending styles, materials, and textures from all around the world.
\nWe design, manufacture, and distribute our products, supporting the growing needs of large retail chains, e-commerce businesses, independent regional stores, and interior designers. Four Hands has received numerous accolades, including ranking in the Inc. 5000 list 14 times and being named one of Austin’s Top Workplaces for 4 years—achievements made possible by our dedicated employees.
We’re on the lookout for a dynamic Customer Care Advocate, Key Accounts to join our Sales Operations team and play a vital role in cultivating and expanding our top-tier client relationships. You’ll work closely with Account Executives and collaborate with various internal teams to deliver exceptional service and drive our success forward.
In This Role\nRespond promptly to customer inquiries and claims, ensuring timely resolution with a focus on exceptional service and positive customer experience\nCollaborate with Sales Operations and Account Executives to assess and resolve customer issues, including processing returns, issuing credits, and offering alternative solutions\nAnalyze quality and service data to identify operational improvements, implementing efficiencies to streamline the claims handling process\nElevate the customer experience by delivering outstanding service and maintaining clear, professional communication to ensure satisfaction and foster customer loyalty\nDevelop a comprehensive understanding of the customer base, product pricing, order processing, and shipping requirements to streamline the claims process and effectively manage expectations\nBuild and maintain strong cross-departmental relationships, ensuring smooth collaboration and support for both internal and external customers\nSuggest technical solutions and resources, encouraging customers to utilize online self-service tools to enhance claims support accessibility\nIdentify opportunities to improve the claims process and enhance customer experience, adapting to feedback and refining procedures to better serve customers\nUphold the Core Values and be a valuable member of the Four Hands team\nOther tasks as defined by Management\n
The Ideal Person\nBachelor's Degree required\n3+ years of experience in a customer facing or customer support role \nSalesforce experience strongly preferred\nAdvanced proficiency in Microsoft Excel (VLOOKUP and pivot table experience) \nExcellent organizational skills and the ability to multitask effectively in a fast-paced environment\nA friendly and collaborative demeanor, with the ability to work well in a team environment \nStrong decision-making skills with the ability to complete complex tasks in a timely manner while working independently\nThrive in an international environment with diverse teams and customers\nDemonstrate intellectual curiosity\nActive listener with the ability to communicate clearly and concisely with various audiences\n
Department: Sales Operations
Employment Type: Full Time
Location: Austin, Texas
DescriptionFour Hands is the leading global designer and wholesaler of lifestyle home furnishings. We provide an elevated feel to the distinct pieces we design by blending styles, materials, and textures from all around the world.
\nWe design, manufacture, and distribute our products, supporting the growing needs of large retail chains, e-commerce businesses, independent regional stores, and interior designers. Four Hands has received numerous accolades, including ranking in the Inc. 5000 list 14 times and being named one of Austin’s Top Workplaces for 4 years—achievements made possible by our dedicated employees.
We’re on the lookout for a dynamic Customer Care Advocate, Key Accounts to join our Sales Operations team and play a vital role in cultivating and expanding our top-tier client relationships. You’ll work closely with Account Executives and collaborate with various internal teams to deliver exceptional service and drive our success forward.
In This Role\nRespond promptly to customer inquiries and claims, ensuring timely resolution with a focus on exceptional service and positive customer experience\nCollaborate with Sales Operations and Account Executives to assess and resolve customer issues, including processing returns, issuing credits, and offering alternative solutions\nAnalyze quality and service data to identify operational improvements, implementing efficiencies to streamline the claims handling process\nElevate the customer experience by delivering outstanding service and maintaining clear, professional communication to ensure satisfaction and foster customer loyalty\nDevelop a comprehensive understanding of the customer base, product pricing, order processing, and shipping requirements to streamline the claims process and effectively manage expectations\nBuild and maintain strong cross-departmental relationships, ensuring smooth collaboration and support for both internal and external customers\nSuggest technical solutions and resources, encouraging customers to utilize online self-service tools to enhance claims support accessibility\nIdentify opportunities to improve the claims process and enhance customer experience, adapting to feedback and refining procedures to better serve customers\nUphold the Core Values and be a valuable member of the Four Hands team\nOther tasks as defined by Management\n
The Ideal Person\nBachelor's Degree required\n3+ years of experience in a customer facing or customer support role \nSalesforce experience strongly preferred\nAdvanced proficiency in Microsoft Excel (VLOOKUP and pivot table experience) \nExcellent organizational skills and the ability to multitask effectively in a fast-paced environment\nA friendly and collaborative demeanor, with the ability to work well in a team environment \nStrong decision-making skills with the ability to complete complex tasks in a timely manner while working independently\nThrive in an international environment with diverse teams and customers\nDemonstrate intellectual curiosity\nActive listener with the ability to communicate clearly and concisely with various audiences\n
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