Description We are offering an exciting opportunity in Minneapolis for a Customer Care Advocate involves processing customer applications, maintaining accurate customer records, and resolving customer inquiries. It also involves monitoring customer accounts and taking appropriate action. Responsibilities: • Advocate for members and employers • Answer member questions accurately and promptly • Resolve issues via telephone and written correspondence to foster strong relationships with customers and other stakeholders • Utilize skills in Data Entry, Microsoft Excel, and Call Center Customer Service to perform tasks efficiently and effectively • Maintain knowledge of business processes and operations to provide high-quality service • Monitor customer accounts regularly and take appropriate action as needed • Maintain accurate customer credit records at all times • Process customer credit applications accurately and efficiently Requirements • Applicant must possess at least one year of experience in a related field. • Proficiency in data entry is necessary for this role. • Proficiency in Microsoft Excel is required. • Prior experience in call center customer service is highly desirable. • Candidates should have a strong understanding of financial transaction processing. • Excellent communication and interpersonal skills are required. • Ability to handle customer queries and resolve issues in a timely and detail-oriented manner. • Must demonstrate a high level of commitment to customer satisfaction. • Ability to work in a fast-paced environment and adapt to changing demands. • Bachelor degree required. Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .