Position: Customer Care Advocate I or II

Reports To: Manager, II, Customer Care

Location: Chambersburg, PA

SUMMARY

Performs the full range of customer service duties from call reception, through order entry to account management, in a manner that stimulates sales and ensures customer satisfaction.

Essential Duties and Responsibilities for Customer Care Advocate I

Order management to include:

Record, edit and enter all new orders, return requests and credit requests

Correspond with customer to include order acknowledgement, changes, status and expedites

Customer quotes including pricing and availability (delivery)

Enter return goods authorizations (RGA’s)

Performs other duties as assigned

Essential Duties and Responsibilities for Customer Care Advocate II

Order management to include:

Record, edit and enter all new orders

Correspond with customer to include order acknowledgement, changes, status and expedites

Customer quotes including pricing and availability (delivery)

Enter return goods authorizations (RGA’s)

Proactive outgoing customer touches (i.e. upselling)

Proactive follow up on order status and on-time-delivery

Reporting on order management as required or requested.

Maintain the customer relationship and sales data including:

Pricing changes

Demographic changes (i.e., address)

Product changes

Maintain appropriate documentation and follow procedures as specified by supervisor/ manager, and company policy.

Resolve customer disputes and report any major customer dissatisfaction immediately

Performs other duties as assigned

Critical Competencies

Familiar with policies, operating procedures, capabilities and timelines of departments and distribution centers, prefer

Familiar with TB Woods products, preferably

Education and Experience Requirements

High School Diploma or GED required

Some college is desired

1 to 3 years of account management and/or customer service experience required depending on position

Bi-lingual in English and Spanish is desired

Physical Demand and Work Environment:          

Work environment includes occasional exposure to noise levels at or above 85 decibels and dust particles. The incumbent may spend time occasionally in the direct production environment. Appropriate Personal Protective Equipment (PPE) will be required to be worn during times on the production floor.  

Physical requirements include sitting for long periods of time, and occasional walking, climbing, or moving around working equipment. The employee is regularly required to use hands to finger, handle or feel; reach with hands and arms; and talk or hear.  The employee must occasionally lift and/or move up to 25 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

#LI-AB1 #LI-Hybrid

Benefits

Medical, Dental, Vision and Prescription Drug Coverage

Spending accounts (HSA, Health Care FSA and Dependent Care FSA)

Paid Time Off and Holidays

401k Retirement Plan with Matching Employer Contributions

Life and Accidental Death & Dismemberment (AD&D) Insurance

Paid Leaves

Tuition Assistance

About Regal Rexnord

Regal Rexnord is a $6.5B publicly held global industrial manufacturer with 30,000 associates around the world who help create a better tomorrow by providing sustainable solutions that power, transmit and control motion. The Company’s electric motors and air moving subsystems provide the power to create motion. A portfolio of highly engineered power transmission components and subsystems efficiently transmits motion to power industrial applications. The Company’s automation offering, comprised of controls, actuators, drives, and precision motors, controls motion in applications ranging from factory automation to precision control in surgical tools.

The Company’s end markets benefit from meaningful secular demand tailwinds, and include factory automation, food & beverage, aerospace, medical, data center, warehouse, alternative energy, residential and commercial buildings, general industrial, construction, metals and mining, and agriculture.

Regal Rexnord is comprised of three operating segments: Industrial Powertrain Solutions, Power Efficiency Solutions, and Automation & Motion Control. Regal Rexnord has offices and manufacturing, sales and service facilities worldwide. For more information, including a copy of our Sustainability Report, visit RegalRexnord.com.

Equal Employment Opportunity Statement

Regal Rexnord is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity, age, ancestry, national origin, marital status, citizenship status (unless required by the applicable law or government contract), disability or protected veteran status or any other status or characteristic protected by law. Regal Rexnord is committed to a diverse and inclusive workforce. We are committed to building a team that represents diverse and inclusive backgrounds, perspectives, and skills. If you’d like to view a copy of the company’s affirmative action plan or policy statement, please email Recruiting@RegalRexnord.com.  If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail Recruiting@RegalRexnord.com.

Equal Employment Opportunity Posters

Notification to Agencies: Please note that Regal Rexnord Corporation and its affiliates and subsidiaries ("Regal Rexnord") do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement or similar contract and approval from HR to submit resumes for a specific requisition, Regal Rexnord will not consider or approve payment to any third-parties for hires made.