Want to make a meaningful difference in people’s lives while earning a competitive salary? At ”) () (), we are shaping the future of the cannabis industry, the fastest-growing jobs sector in the U.S. As the Customer Care Agent, your mission is to deliver exceptional customer service and patient service while educating the client. The Customer Care Agent is primarily responsible for aiding patrons and patients, telephonically. The Customer Care Agent conducts day-to-day customer phone support while adhering to company policy and industry regulations. The ideal candidate would be an individual seeking to focus on customer care in the medical cannabis industry.WHAT YOU WILL DOAdhere to the company mission statement and core values, while maintaining high ethical standards and professionalismProvide great customer careMaintains and updates customer information as neededProfessionally handle high volume incoming inquiries from customers while providing outstanding, accurate customer service to patrons over the phone by answering or resolving all questions or concernsResolve and de-escalate any situationRetain thorough and comprehensive knowledge of the patient and member benefits, discounts, coupons and promotions, encouraging memberships for medical guestsAll other job duties as assignedWHAT WE ARE LOOKING FORHigh School diploma or General Education Development (GED) requiredAssociate or Bachelor’s degree in any field preferredMinimum of 2 years’ experience in a call center setting.Excellent computer, language and reasoning skillsBilingual in Spanish preferredExcellent multi-tasking skills over the phone PHYSICAL REQUIREMENTSConstantly perform desk-based computer tasksFrequently sittingOccasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 25 poundsOccasionally Twist/bend/stoop/squat, kneel/crawlWHAT WE HAVE TO OFFER OUR EMPLOYEES AT JUSHIWe offer benefit packages that may include Medical, Dental, Vision, Life, Short-and Long-Term Disability, Flexible Spending Accounts, Paid Time Off, Paid Holidays, and 401(k). BONUS DUTIES YOU SHOULD UNDERSTANDPlease note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, obligations, and activities may change at any time, with or without notice.Jushi is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.