Job Title:

Customer Care Agent with French & English – On-site, Bucharest

Job Description

Experience the power of a game-changing career 

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as \"World's Best Workplaces,\" “Best Companies for Career Growth,” and “Best Company Culture,” year after year.  

If you’re looking to grow and be inspired, as a Customer Care Agent, you will be part of our team of game-changers who are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more. 

 

Career growth and personal development 

We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned. 

 

What you will do in this role 

As a Customer Care Agent on our team, you will: 

Manage multichannel interactions (voice, email, social media, or chat) to ensure a consistent customer experience  

Maintain a high-quality service while interacting with the customers 

Ensure superior quality and safe interactions on social media 

Champion better brand experiences for our customers and clients 

 

Your qualifications  

Concentrix is a great match if you: 

Are proficient or bilingual in French and English 

Have strong communication skills - both written and verbal 

Have attention to details, concentration, resilience and flexibility 

Have critical thinking, decision-making power 

Have good pc skills 

Are familiar with social media, internet laws, policy regulations and market knowledge 

Have availability to work from our office Bucharest 

 

What’s in it for you 

In this role, we offer benefits that help you support your unique lifestyle: 

Full-time indefinite contract 

Performance bonus 

The option to choose from a board range of flexible benefits through MY Benefit Platform   

Medical Subscription 

Bring-a-friend (referral) bonus opportunities 

Full paid training on the company and the project you'll be working on 

Career development programs, specialized courses, and language classes  

 

Experience the best version of you! 

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”  

  

Concentrix is an equal opportunity employer  

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. 

 

Eligibility to work 

In accordance with Romania’s law, only applicants who are legally authorized to work in Romania will be considered for this position.  

 

Location:

ROU Bucharest - 15A, Orhideelor Street, 6th District

Language Requirements:

English, French

Time Type:

Full time

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents