CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. 

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.

Job Description

MAJOR / KEY ACCOUNTABILITIES
• Balancing network orders against customer demand and customer shipping requirements, and balance decision making considering inventory availability, plant capacity, transportation costs and customer requirements.
• Handle incoming calls and e-mails from customers to take orders, answer inquiries and questions troubleshoot problems and provide information.
• Attend mandatory training sessions to stay updated on product or company policy changes
• Interface with both customers and carriers to ensure compliance and performance within assigned markets.
• Secure business success and sustainable growth by recognition and communication of any potential supply chain and/or order fulfilment conflicts affecting the customer.
• Identify, assess and take action to resolve order fulfilment risks including, but not limited to operational and inventory constraints, seasonal or promotional production variation, and transporter capacity to meet customer demand.  Offer creative problem solving and alternative solutions.
• Establish and maintain effective relationships with CHEP departments such as Supply Chain, Demand Planning, Logistics, Finance, Operations, Customer Operations, and Sales to resolve issues affecting customer. 
• Execute strategic logistical and equipment inventory controls through collaborative planning with customers.  Drive innovation and continuous improvement to both internal and external supply chain partners.
• Supporting sales initiatives in order to expand the revenue performance of your territory.
• Provide the Perfect Trip, through ensuring CPU, delivery to, and collection of, equipment from Emitters and Distributors is executed in a timely and effective manner

MEASURES
• Customer Satisfaction (Net Promoter Score, Customer Effort, First Contact Issue Resolution)
• Order Fulfilment Metrics: (Demand Accuracy – cancellation and emergency rate reduction, Critical Incident Rate, Trailer Dwell, Set Pool Compliance)
• Transportation Metrics: (Trailer Cost Per Load Reduction, Driver Utilization, Empty Mile Reduction)

EXPERIENCE
• 3-5 years Customer Service, Supply Chain  

SKILLS AND KNOWLEDGE
• Customer focused
• Outgoing and energetic attitude.    
• Good listening skills.
• High level of professionalism
• Superior analytical abilities, self-motivated and able to work independently, detail-oriented, excellent communication skills, good data management skills
• Professional Demeanour with Approachability and Likeability
• High Learning Agility - adaptability and flexibility while in a state of constant change
• Ability to multi-task and effectively manage time and resources
• Decision Quality - Ability to think outside the box to provide best solution for our customers
• Must be available to work some holidays
• Microsoft Office – Excel, Word, PowerPoint, Access, Outlook

LANGUAGE
Essential: English   
Desirable: French

Remote Type

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at recruitment@brambles.com.