Title: Customer Care Associate/ Inside Sales
Location: Jersey City, NJ (Onsite)
Hours: 10AM – 6PM (Monday – Friday) or 9AM to 5PM (based on the needs of the business)
Type: Direct Hire

Overview: Our company is recognized as a certified global leader in medical biotechnologies, specializing in cellular therapies.  We are looking for a talented and competitive Customer Care Associate/Inside Sales who thrives in a sales/manufacturing industry.

Responsibilities: The Customer Care Associate/Inside Sales position performs a variety of support tasks to offer exceptional service to our customers/clients. Reaching out to new leads generated by outbound call programs to present the company and its products. Follow-up on all assigned perspective and active clients and report the status of the projects/action plan in the local CRM (Salesforce experience a plus) Listening to customers’ concerns and providing detailed information regarding products & services. Presenting customers/clients with additional information regarding new products and/or services Determining the quickest, most effective method to respond to a client’s or customer’s questions. Escalating queries and concerns Troubleshooting common issues with a product or service Willingness to take on additional projects as requested. Strong work ethic Shows interest in the manufacturing industry. Experience related to sales, medical devices & terminology. Strong phone presence and experience making frequent calls daily. Excellent attention to detail and written and verbal communications skills. Ability to multi-task, prioritize, and manage time effectively. Requirements: Bachelors in Biology or related field Minimum 3 years’ experience in inside sales team, preferentially in medical device industry or pharmaceutical industry Good organizational skills Phone sales skills Verbal and written communication skills Must be in office daily
 

System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.