**What We Expect of You:** + Excellent verbal and written communication skills and proficiency with video chat. + Strong customer service skills. + Ability to solve complex problems quickly and efficiently. + Strong computer literacy (including Internet, PC and E-mail technology) and ability to navigate multiple programs simultaneously while speaking with a customer. + Proficiency in Microsoft Word, Excel and Outlook. + Knowledge of operating in a financial services environment and its policies and procedures. + Working knowledge of bank products and services or ability to be trained and quickly learn. + Availability to work extended hours and weekends. **Your Qualifications** + High school diploma or equivalent. + Minimum one year experience in customer service / call center environment. + Experience preferred working with: 1. CCaas Solutions (Nice, Five9, Talkdesk, Genesys, etc.) 2. Cloud-based CRM (Salesforce, MS Dynamics, etc.) **Internal and External Contacts** + Frequent divisional and interdivisional contact. + Frequent contact with customers in response to inquiries on all account related issues. + Occasional contact with external providers. **Working Conditions/Physical Requirements** Hybrid office environment and remote environment If working remotely environment must be noise and distraction free. Ability to operate computer. Ability to communicate in order to exchange simple to complex information with individuals and groups. Ability to travel throughout Bank footprint.