Do you want to join us in helping to fight the world’s most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere.

At Siemens Healthineers, we offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally.

Our Global Team:

We are a team of more than 68,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what’s possible in healthcare to help improve people’s lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways.

Our Culture:

We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world.  We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.

The Customer Service Coordinator is apart of ur Customer Care Team in Cary, NC. This position requires engaging with a diverse multinational audience, including global business lines, country business areas, external customers, field management team, Customer Care Center, Education Services, CSML, Finance, Services Marketing, Customer Administration, Business Process Engineering (Quality), and Regulatory Affairs. Building strong working relationships with these key stakeholders is critical for success in this role.

Your role:

You own the E2E planning for the allocation and deployment of field resources in a highly dynamic environment.You apply critical thinking skills to ensure the consistent delivery of customer commitments while optimizing the utilization of field resources.You own customer communications E2E for all service events.You navigate complex discussions with customers when scheduling appointments.You manage and apply prioritization logic that aligns with customer commitments.You own the deployment of field resources; is the decision maker, coordinates with field management displaying strong influencing & collaborative skills.You manage capacity planning to meet cyclical demand ensuring delivery of customer commitments.You utilize problem solving skills when reprioritizing activities and resources to meet the requirements of a highly dynamic environment.

Your expertise:

A Bachelor’s degree or equivalent experience.Good PC skills (MS Office software like Word, PowerPoint, Excel and Outlook)Knowledge of SAP is preferred but not requiredStrong communication skills, both verbal and written, are necessary to effectively communicate with customers, internal partners, and diverse audiencesAbility to support complex projects and determine the critical path to improve timely performance is essentialThe candidate should be able to independently perform important areas of standard professional level work that typically requires processing and interpreting more complex, less clearly defined issuesStrong organizational and time management skills with exceptional attention to detail is requiredThe candidate should be able to function as a Change Agent and successfully exhibit and promote change management, customer focus, and elevated levels of integritySelf-starter, self-motivated, high level of initiative, embraces an ownership culture.Customer facing experience is preferredExperience in medical device or healthcare environment preferred

LOCATION: Cary, NC - HYBRID; Hours of Operation: 0700 to 1800; Shifts start at 7:00am, 7:30am, 8:00am, 8:30am & 9:00am. 

At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry. What unites and motivates our global team is the inspiration of our common purpose:  To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services. We recognize that taking ownership of our work allows both us and the company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally. 

Beware of Job Scams:

Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Siemens Healthineers Career Site.

As an equal-opportunity employer we are happy to consider applications from individuals with disabilities.