Zurn Elkay Water Solutions Corporation is a thriving, values-driven company focused on doing the right things. We’re a fast growing, publicly traded company (NYSE: ZWS), with an enduring reputation for integrity, giving back, and providing an engaging, inclusive environment where careers flourish and grow.
Named by Newsweek as One of America’s Most Responsible Companies and an Energage USA Top Workplace, at Zurn Elkay Water Solutions Corporation, we never forget that our people are at the center of what makes us successful. They are the driving force behind our superior quality, product ingenuity, and exceptional customer experience. Our commitment to our people and their professional development is a recipe for success that has fueled our growth for over 100 years, as one of today’s leading international suppliers of plumbing and water delivery solutions.
Headquartered in Milwaukee, WI, Zurn Elkay Water Solutions Corporation employs over 2800 employees worldwide, working from 24 locations across the U.S., China, Canada, Dubai, and Mexico, with sales offices available around the globe. We hope you’ll visit our website and learn more about Zurn Elkay at zurnelkay.com.
If you’re ready to join a company where what you do makes a difference and you have pride in the work you are doing, talk to us about joining the Zurn Elkay Water Solutions Corporation family!
The Customer Care Coordinator I is the Face of Zurn Elkay to our customers. The main goal is to provide world-class service and ensure customer needs are addressed using a customer experience approach that strives to be personal, effortless and exceptional. This position provides a vast array of information and assistance to our customers including product features/benefits, inventory availability, order changes and status, and shipping details. The Customer Care Coordinator I is also the Voice of Our Customer which is captured in our Customer Relationship Management (CRM) tool, Pulse. This position partners closely with internal teams such as Sales, Planning, Logistics, Sales Operations, and our Plants/Distribution Centers to support our customers.
Key AccountabilitiesAnswer inbound calls, emails, and web inquiries using the first-contact resolution process while maintaining department quality and production metricsDocument all customer interactions and conversations in the appropriate Pulse CRM fields and update pertinent information into Oracle order notes Maintain an in-depth knowledge of our products, both existing and new Provide proactive solution-based support and product recommendations, using basic upsell and cross-sell techniques to provide product and service alternatives when neededPerform detailed research into returns, replacements, short-shipments, etc. to accurately process credits/debits for customer accounts within required timeframeComplete assigned reports (holds, unscheduled lines, etc.) individually and in partnership with teammatesDemonstrate and uphold a sense of genuine care and urgency so customers feel well-supported Collaborate and build cross functional relationships with internal and external customers, including within their team Qualifications/RequirementsHigh school degree or equivalent required1+ years of customer service experienceExperience with CRM and ERP systems preferredBilingual preferred Capabilities and Success FactorsCritical thinking, analytical, research and problem-solving skillsDemonstrated ability to multi-task and effectively pivot between multiple prioritiesAble to clearly and professionally articulate ideas, explanations, and solutions verbally and in writingEnergized by and passionate about helping othersSound decision making skillsAble to work independently with initiative, as well as collaboratively within a team Capable of recognizing and flexing to communication styles and personality types different from one’s ownTechnical aptitude for plumbing industry and productActive listening skills MS Office suite proficiency with a focus on Excel, Teams, Word and Outlook
The compensation range identified below is a good faith estimate of the salary expected to be paid as performed from these locations. Actual salaries may vary based on compensable factors including but not limited to skillset, experience, education and training, and other relevant business and organizational factors. Most candidates will start in the lower half of the range.
The Salary Range - $20.27 - 26.35 USD Hourly
Total Rewards and BenefitsCompetitive SalaryMedical, Dental, Vision, STD, LTD, AD&D, and Life InsuranceMatching 401(k) ContributionHealth Savings AccountUp to 3 Weeks Vacation12 Paid HolidaysAnnual Bonus EligibilityEducational ReimbursementMatching Gift Program**THIRD PARTY AGENCY: Any unsolicited submissions received from recruitment agencies will be considered property of Zurn Elkay, and we will not be liable for any fees or obligations related to those submissions.**
Equal Opportunity Employer – Minority/Female/Disability/Veteran