ABOUT THE ROLE:

The Customer Care Executive handles customer inquiries, resolves complaints, and provides exceptional service to ensure customer satisfaction and retention. This role requires excellent communication skills, patience, and a thorough understanding of the company's products or services.

RESPONSIBILITIES :

Respond to customer inquiries via phone, email, chat, or social media. Provide accurate information regarding products, services, and policies. Handle customer complaints and provide appropriate solutions and alternatives within the time limits. Investigate and resolve customer issues promptly. Follow up to ensure resolution and escalate unresolved issues to the appropriate departments. Document all customer interactions and transactions, recording details of inquiries, complaints, and actions taken Maintain a positive, empathetic, and professional attitude toward customers at all times. Go the extra mile to engage customers and build lasting relationships. Conduct customer satisfaction surveys and report feedback to management. Stay updated with product knowledge and changes in company policies. Educate customers on new products or services. Assist in training new employees on customer service protocols. Work closely with other departments to ensure a seamless customer experience. Participate in team meetings and contribute ideas for improving customer service. Share best practices and mentor junior team members. Manage and update customer accounts. Process orders, forms, applications, and requests. Prepare and submit reports on customer interactions and activities.

SUCCESSFUL CANDIDATES HAVE:

Educational Qualification:  Bachelor’s degree from any Tier 1/Tier 2 college Work Experience: 1-2 Years in a Customer Relationship Management/ Account Management Role Key Skills: Customer Experience Champion, Strong Oral and Written communication skills, Consultative approach to account management, Deep customer empathy.