**Description** American Express invites you to share your resume so you can be considered for future Customer Care Professional (Cantonese Speaker) opportunities in the Kuala Lumpur office. **Areas of opportunities may include** + Communication Techniques + Time management + Emotional Maturity + Adaptability + Going the extra mile **Responsibilities** + Deliver world-class customer service, while responding to customer’s inquiries and concerns via calls for the Hong Kong market + Build meaningful relationships with our customers through a consultative approach, understanding their current and future needs, providing first contact resolution, and negotiating a positive outcome for the customer and American Express. + Assess our customers’ needs and suggest/promote alternative products or services. + Meet and exceed quality goals, compliance regulations and productivity targets. + Navigate computer systems and applications to service our customers and enable them to get the most from our online and mobile platforms. + Document necessary information, such as payment details, customer’s change of details, change of address and travel notifications. + Re-prioritize and adapt to an ever-changing environment. **Minimum Qualifications** + Diploma or bachelor's degree is preferred. + Proficiency in Cantonese, English and Mandarin (verbal and written) + Customer service experience with exceptional listening and relationship building skills. + An open, flexible, and team-oriented personality + Positive attitude and growth mindset, demonstrated through desire to learn and adapt. + Analytical and problem-solving skills with strong attention to detail + Ability to work in a fast-paced metric driven environment. + Proficient at multitasking and navigation with multiple systems. + Flexible to shifts hours and work during Malaysia public holidays whenever necessary **Qualifications** We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: + Competitive base salaries + Bonus incentives + Support for financial-well-being and retirement + Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) + Flexible working model with hybrid or onsite arrangements depending on role and business needs + Generous paid parental leave policies (depending on your location) + Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) + Free and confidential counseling support through our Healthy Minds program + Career development and training opportunities Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. **Job:** Operations **Primary Location:** Malaysia-SGR-Kuala Lumpur **Schedule** Full-time **Req ID:** 23011222