By joining the Bio-Techne team you will have an impact on future cutting-edge research. Bio-Techne, and all of its brands, provides tools for researchers in Life Sciences and Clinical Diagnostics.

Position Summary:

The responsibilities of this position are to assist the DD OEM Accounts/Shipping Manager by performing related duties that include accepting OEM and Distributor orders and coordinating ship dates. Assist in writing and proofing Product Requests. Dealing with customers in a profession manner. Provide additional support for this clerical and record-keeping tasks involving order processing, filing, and billing of hematology products.  Perform additional duties as assigned.

 

Key Responsibilities

Process orders from OEM, Distributors, Survey customer and coordinates ship dates Primary point-of-contact to customer post-sale for non-technical problems and questions related to their order. Ensure customer’s needs and expectations regarding their order are met. Follow through with requests to completion or escalate when appropriate. Coordinates Drop Shipments for OEM’s Initiates complaints handling process Contribute to the maintenance of lasting relationships with customers through knowledgeable communication and proactive resolution of questions or issues. Manage all aspects of order cycle as necessary to ensure customer satisfaction. Provide Activities Schedules for customer order planning.   Write or proof Product Requests per customer order Monthly inventory Oversees and assists in Credit/Rebills Maintain professional relationship with customers Support the Administrative team and Shipping Department Collaborate with other Departments Assist in Invoicing orders for OEM accounts, Survey customers and Distributors.