Are you looking for a job you can call a career? Want to work for a company that cares about you both professionally and personally? Since 1908, our family-owned business has earned a reputation for quality work and unmatched customer focus. We are growing and looking for a full-time customer care representative with integrity and professionalism to join our team in Opelika, Alabama. Who You are: + You have great communication and strong customer service skills. + You work well with a team. + You have excellent work ethic and leadership skills. What You will be responsible for: + Provide exceptional customer experiences by empowering your customers. + Tailor solutions for both residential and commercial customers which can greatly enhance their product/service enjoyment. + Creating work orders, purchase orders and scheduling jobs. + Ability to navigate through multiple computer applications with speed and accuracy. + Ability to effectively research and identify solutions using computer-based resources. + Ability to work in a paperless work environment where customer privacy is paramount. + Ability to embrace feedback and coaching to help maximize your potential. + Maintaining a positive, empathetic and professional attitude toward customers always. + Responding promptly to customer inquiries. + Communicating with customers through various channels. + Acknowledging and resolving customer complaints. + Keeping records of customer interactions, transactions, comments and complaints. + Communicating and coordinating with colleagues as necessary. + Providing feedback on the efficiency of the customer service process. + Ensure customer satisfaction and provide professional customer support. Who We are: + We believe in Doing the Right Thing + We believe in Service Excellence + We believe in Mutual Respect + We believe in Delivering Happiness + We believe in Safety + We believe in Continuous Improvement and Dedication Perks: + Competitive Wages + 401K Benefits with match program + Paid Holidays + Paid Vacation + Health Plan for team members and their families + Incentive Programs + LegalShield + Marketplace Chaplains + On staff National Certified Counselor + Opportunity for professional growth and development Qualifications and Skills: + Minimum of five years’ experience in providing customer service via phone. + The talent to relate to customers in a professional and courteous manner. + Ability to stay calm when customers are stressed or upset. + A strong interest in using and promoting innovation and technology. + Excellent attention to detail and multi-tasking ability. + Excellent written, verbal and listening skills. + Computer skills, specifically the ability to use Microsoft Office + Self-motivation to work under his/her own initiative. + The ability to work under pressure. + An interest in ongoing personal development through training and coaching. + The ability to maintain excellent attendance and adherence to assigned work schedules. + The ability to type 30+ words per minute. + Must pass state, federal and criminal background check + Must be at least 18 years of age or older. + Enjoy being part of a team. Dixie is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable. Powered by JazzHR