Milwaukee, WI, USA
18 days ago
Customer Care Representative

Schedule:  Wednesday – Saturday (6:00pm – 4:30am)

              *Must be able to train first 3 weeks on 1st shift

Pay: $18.00 hourly (plus $2 night shift premium per hour)  - Wage is negotiable based on experience

Provide customer service to truck drivers in our shipping and receiving front office. Assist truck drivers with check in process, assigning their doors, and all the way through until they depart our facility.

KEY DUTIES AND RESPONSIBILITIES 

Serve as first point of contact for delivery drivers and visitors at facilityCoordinate with warehouse and transportation to make sure shipping/receiving documents are completed accurately and timelyMay receive, count, and log cash received by carriersVerify and count products to confirm data accuracy in systemNotify carriers and key team members of pending, no shows and/or unscheduled arrivalsEngage with drivers and reschedule appointments if necessaryAnswer phone calls coming into facility and transfer calls to appropriate departmentsEnter data into the warehouse management system (WMS) scheduler Other responsibilities as assigned by management

MINIMUM REQUIREMENTS (KNOWLEDGE, SKILLS, ABILITIES)

Strong attention to detail and accuracy when completing documentsExcellent verbal and written communication skills with the ability to interact with internal and external customersAbility to stand for at least 5 hours in total during shiftProficient computer skills, including Microsoft Office Suite basic knowledge (outlook, excel, word)Ability to work schedule listed. We follow an attendance point system and expect our team members to arrive on time and work full scheduled shift.Must be comfortable working in a team environment. Our Traffic Clerks share office space with other team members across multiple shifts.Adherence to professional dress code is required

Why Lineage?

This is an excellent position to begin your career path within Lineage! Success in this role enables greater responsibilities and promotions! A career at Lineage starts with learning about our business and how each team member plays a part each and every day to satisfy our customers’ requirements. Beyond that, you’ll help us grow and learn on our journey to be the very best employer in our industry. We’ll ask you for your opinion and ensure we do our part to keep you developing and engaged as we grow our business. Working at Lineage is energizing and enjoyable. We value respect and care about our team members.

Lineage is an Equal Employment Opportunity Employer and is committed to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful harassment and retaliation.  Lineage will not discriminate against any applicant on the basis of race, color, age, national origin, religion, physical or mental disability or any other protected status under federal, state and local law.

Benefits


Lineage provides safe, stable, reliable work environments, medical, dental, and basic life and disability insurance benefits, 401k retirement plan, paid time off, annual bonus eligibility, and a minimum of 7 holidays throughout the calendar year.

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