Do you like to dig in deep to solve problems? Have a passion for tech-heavy concepts like 5G, Iot, or aerospace and defense? Consider joining our talented team of experts at industry-leading TRS-RenTelco. As a division of McGrath, we bring the same core company values and offer an indispensable combination of technical expertise and great people skills to provide the very best in high-end electronic test and measurement equipment to our customers on a global scale.
“A Day in the Life”
As the Customer Care Representative, you will be the primary point of contact for external customers and also serve the internal customers of the business. You will serve customers in person at our pick up area in this role and also assist as needed with phone calls and emails. You will be required to provide prompt and professional customer service. This position is for you if you have poise, maturity and excellent communication skills. In this position you will also work closely with almost all other departments in the organization and this requires a service mentality to be successful.
“What You’ll Do”
Responsible for full realm of activities associated with providing in person customer service related to the rental of both electronic and environmental test equipmentProvide final resolution for each service call including repair and returns, exchanges, and equipment un-sellsAssess each situation independently and act accordingly for the fair benefit of both the customer and the companyEvaluate equipment returned from customers and make a recommendation or determination on the statusWork with customers to resolve any discrepancies and provide appropriate documentation and/or return logistics as requiredContinually learn about the business, the customers and the equipment to stay abreast of the changing needs of the customers and the business
“Must Haves”
2+ years in an in person customer support environment (not just phone customer support)Able to work Monday-Friday 8am-5pmAbility to multitask in a fast-paced environmentStrong attention to detail Strong computer skills; MS Office, Excel and other programs or platformsExcellent customer service and problem-solving skillsStrong interpersonal, communication and organizational skills; ability to handle a steady flow of in person customer interactionsProven analytical, decision making and negotiation skillsAdvanced verbal and written communication skills"Nice to Haves"
Bilingual a plusAssociate’s Degree or equivalent experience
“Perks”
It’s a great place to work where you are given the space to share ideas and opinions and the bottom-line is “YOU” matter! We value our employees' Quality of Life, and when it comes to mental health, recovery, and self-care, there is no one-size-fits-all approach that is why we provide resources where employees can find information on several wellness topics like nutrition, exercise, emotional health, and more! We all need to rest and recharge that’s why in addition to vacation and sick time we also offer 10.5 company-paid holidays + 1 floating holiday! We offer a variety of benefits that offer you flexibility and choice, a simple selection experience, and the ability to take control over your benefit spending.401(k) Retirement Plan with Company Match.On-site Gym Life is unpredictable, having Company Paid Life Insurance and knowing that your loved ones will be protected financially in the event of an unexpected death can give you peace of mind.We also offer DailyPay, HSA, FSA, EAP and Pet Insurance!The specific pay rate and level, if applicable, will depend on the successful candidate’s qualifications, prior experience and location.
A Message from Our CEO, Joe Hanna
At McGrath, diversity and inclusion are important to our culture and core values. One of our core values is that YOU matter. This means everyone in the company, inclusive of race, color, nationality, gender, orientation, and all else. You are all important and critical to our operations and success. I believe cultivating a culture that is inclusive and embraces everyone is the right thing to do and as your leader, I’m committed to making this happen.
The pre-employment screening process includes social security verification and criminal background check. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, on the basis of disability and any other legally protected status.
Our company uses E-Verify to confirm employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify .
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Work Schedule: Monday-Friday 8am-5pm