Description We are offering a long-term temporary opportunity for a Customer Care Representative within the construction industry in Mountain House, California. This role involves managing customer relations, coordinating with construction staff, and overseeing the completion of tasks related to new home developments. Responsibilities: • Supervise the repair tasks performed by subcontractors post handover of the homes to homeowners. • Conduct thorough checks of homes, creating a detailed list of tasks for construction prior to delivering the home to the customer. • Manage the operation of walk-through repairs in coordination with construction staff and contractors, ensuring completion within a stipulated timeframe. • Schedule home inspections with homeowners, evaluate routine warranty claims and ensure all service requests are completed within a given period. • Provide timely and accurate updates to the Customer Care Manager regarding progress and scopes of work. • Maintain a positive relationship with homeowners by providing detail oriented, timely, and services. • Evaluate the performance of subcontractors and the quality of materials used, updating the Customer Service Manager accordingly. • Participate in the emergency on-call rotation service schedule. • Work cooperatively with the Customer Service Manager on special projects as needed. • Attend and participate in department meetings regularly. • Maintain meticulous service request logs and documentation of all work performed. Please call 209.279.5269 for immediate consideration Requirements • Proven experience in a customer service role, preferably within the construction industry. • Proficiency in Microsoft Office Suite including Word, Excel, and Outlook. • Familiarity with custom homes and the unique needs of this type of construction. • Understanding of construction processes, methods, and materials. • Ability to conduct thorough and accurate inspections. • Experience compiling and managing documents, with excellent attention to detail. • Knowledge of subcontracting process and how to effectively manage relationships with subcontractors. • Experience handling inbound telephone calls, with excellent phone etiquette and communication skills. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .