Essential Duties

Providing customer service to our customers in a call center environment.Providing customer service to external company customers with respect to all aspects of the order process including order placement, customer and plant follow up, and product inquiries.Providing proactive service to customers by educating them regarding products and alternative choices as well as assisting our Sales Department in placing proactive outgoing service calls to customers.Perform other duties as assigned.Manage inbound and outbound calls in a timely mannerKeep accurate real-time records of all conversations in our database.Build relationships with external & internal company customers via phone and e-mail to assist with all inquiries.Work as “sales support” for our Sales Team.Provide world-class service by delivering an effortless customer experience.