Location

Centennial - 6465 S. Greenwood Plaza Blvd, Suite 700

Business

At Brookfield Residential, a leading North American land developer and homebuilder for over 65 years, we have had one goal in mind – creating the best places to call home. From the development of award-winning, master-planned communities to the creation of well-designed homes, we are committed to cultivating exceptional life experiences for our customers, partners, employees, and members of the community.

As part of Brookfield — one of the largest alternative asset managers in the world — we harness our resources to bring a fresh approach, unparalleled creativity, relentless innovation, and sound Sustainability practices to the planning, development, and management of buildings everywhere. From offices, retail spaces, and logistics facilities to multifamily residences, hospitality establishments, and mixed-use structures — we are reimagining real estate from the ground up.

If you're ready to be a part of our team, we encourage you to apply.

Job Description

Overview

The Customer Care Representative oversees the daily home warranty management and operations of your assigned community. Your key responsibilities include diagnosing, scheduling, and completing warranty service requests efficiently and professionally. Your aim is to ensure customer satisfaction through timely and satisfactory service delivery.

Key Deliverables

Track and update customer service requests in mobile application

Collaborate with construction and sales teams to foster a positive and cohesive team environment

Schedule or perform model maintenance, as requested

Consistently demonstrate familiarity with Brookfield’s Fit & Finish One-Year Limited Warranty while responding to customer service requests, identify items covered by Brookfield Residential limited warranty, manufacturer’s warranty, or homeowner responsibility

Maintain contact with customers throughout warranty period to maintain a positive relationship.

Promptly reach out to homeowners to schedule assessment appointments within one business day of receiving service requests

Manage community survey program

Manage, coordinate and confirm satisfactory completion of corrective repairs performed by trade contractors or others. Ensure work is completed as efficiently, promptly, neatly and as cost-efficiently as possible.

Gain familiarity with each floor plan in the community, distinguishing between standard and optional items. Acquire comprehensive knowledge about homes, construction, and their features

Pre-walk production homes with construction team to enforce Brookfield Residential quality standards

Serve as subject matter expert for resources provided to homeowner regarding proper care of home

Work closely with construction to bring satisfactory completion of items

What You Bring

Minimum 2 years’ experience in Customer Care preferred

Residential Construction experience preferred

Excellent communication skills both written and spoken

Team player with strong organizational and interpersonal skills

Customer Service focused with negotiation and problem-solving skills

Maintains a high energy level, positive outlook and interested in and responsive to technical and personal skills training and education

Ability to manage multiple tasks, using good judgment and effective time management skills

Ability to bend, stoop, lift, move and carry field materials weighing 50 pounds or less.  Physical agility is required for climbing of stairs, ladders, physical inspection of attics, crawl spaces, etc.

Must have vehicle as position requires daily travel

Accuracy and attention to detail is a must

Proficient in MS Office (Word, Excel) and familiar with MS Outlook (email) MS Teams is preferred

Familiar with a mobile device such as an (iPad) preferred

What We Offer

We are proud to offer our employees what they value most:

Competitive compensation

Annual Base Salary Range: $60,000-$68,000

Annual Bonus Target (Discretionary): 10%

Excellent extended medical, dental and vision benefits beginning day 1

401(k) matching, vesting begins day 1

Career development programs

Charitable donation matching

Paid Volunteer Hours

Paid parental leave

Family planning assistance including IVF, surrogacy and adoptions options

Wellness and mental health resources

Pet insurance offering

A culture based on our values of Passion, Integrity and Community

We anticipate this requisition will be open for a minimum of ten days, though it may be open for a longer period of time. We encourage your prompt application.

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Brookfield Residentiparticipates in the E-Verify process to confirm the eligibility of candidates to work in the United States.

We are proud to create a diverse environment and are proud to be an equal opportunity employer. We are grateful for your interest in this position, however, only candidates selected for pre-screening will be contacted.