Abu Dhabi, ARE
337 days ago
Customer Care Representative (UAE National) - Abu Dhabi
Customer Care Representative (UAE National) - Abu Dhabi **Abu Dhabi, United Arab Emirates** Sales and Customer Services Premier Motors Requisition # 210000EK **Job Purpose** **To welcome the customers in a courteous manner and to answer phone efficiently and to provide the necessary support in order to enhance customer comfort and satisfaction till they are attended to by the relevant personnel.** **Essential Roles and Responsibilities** **Operational Roles and Responsibilities** + **Be part of the Telemarketing activities during campaigns.** + **Provide efficient and courteous handling of present customers or over the phone, provide necessary information, service booking and guidance** + **Provide an efficient and courteous welcome to service customers by arranging to seat them and keep them comfortable till they are attended to by the Service Advisor** + **Call customers to get follow feedback on their visits to ATM.** + **Arrange for the customer to be attended to at a quick pace to reduce waiting time and enhance customer satisfaction** + **Support the reception in managing the courtesy vehicles.** + **Ensure cleanliness and hygiene is maintained in the reception area and essential housekeeping standards are adhered to represent an appropriate corporate image** **Job Requirements** **Education/Certification and Continued Education** + **High school Certificate** **Years of Experience** + **1- 2 years’ Relevant Experience** **Knowledge and Skills** + **Customer Service skills / Certification is an advantage** + **Exposure to Multicultural environment** + **Well Groomed with pleasant personality** + **Excellent Communication skills** Additional Information
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