Job Description

In this Customer CARE Specialist 1 role, you will be the voice of Nordstrom and/or Nordstrom Rack, fielding real-time calls in a virtual, call center environment from customers across the country during peak/scaled events. The ideal Customer CARE Specialist 1 is caring and compassionate, enthusiastic, solutions-oriented and committed to providing outstanding service to all our customers.

This role is a fully remote, work from home position. Candidate location restrictions apply. Nordstrom is able to offer remote employment of this position in: North Carolina

Shifts:

Full-time. Shift times will vary upon business need. Schedule flexibility, including nights, weekends, and holidays, is required.

Paid! Training:  

Start dates as soon as February 17th 2025!  

Training: Monday - Friday for 4 weeks 9:00AM – 6:00PM CST (Attendance at training is required)

Work from Home Subsidy! $50/month 

A day in the life…

Act as a Brand Ambassador for the Nordstrom company, providing world-class service to all CustomersSuccessfully troubleshoot and resolve all customer service inquiries or issues via incoming phone contactsProvide Customers with critical service and product information, ensuring customer satisfaction via incoming phone contactsProcess orders and enter data into order entry system via incoming phone contactsTrack customer packagesOther duties as assigned

You own this if you have…

6+ months experience within a customer service-focused environment, such as contact center, retail, hospitality, or food and beverage (preferred)The ability to meet the Nordstrom and Nordstrom Customer CARE Work from Home Guidelines and expectationsExcellent communication skillsThe ability to work in a fast-paced environment and demonstrate a high sense of urgencyUnderstanding of computer systems and troubleshooting issues with minimal assistanceAbility to work a set schedule (scheduled start, stop, breaks and lunches), including nights, weekends, and holidays, with required overtime as business needs; flexibility required during peak timesA quiet, distraction free, secure home workspace  The ability to work your entire shift using a computer while stationed at a desk, wearing a headset, and turn on the camera when requested by leadership

Wired, high-speed Internet, Modem or Router w/ Ethernet Port – Thin client must connect directly (No Satellite Internet or Wi-Fi)

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

Medical/Vision, Dental, Retirement and Paid Time AwayLife Insurance and DisabilityMerchandise Discount and EAP Resources

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Nordstrom conducts background checks and considers qualified applicants with criminal histories in a manner consistent with all legal requirements.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com. 

Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines.

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