About Children of America (COA): At COA, we are more than an organization; we are a unique blend of individuals, principles, and pride that forms a vibrant and diverse community. Our strength lies in this special blend of people and values.\n
Job Description: The Customer Care Specialist (CCS) serves as a pivotal liaison between parents\/families and COA, providing essential customer service information and resolving or directing emerging issues related to policies, procedures, efficiencies, or other concerns.\n
Who Would I Interact with? In this role, you will engage in daily interactions with parents, School Directors, Assistant Directors, and senior leadership.\n
Job Requirements to be successful in this role:\n\nBachelor's Degree\nStrong communication and customer service skills\nEnergetic and flexible\nAbility to work independently and collaboratively\nStrong organizational skills and attention to detail\nEffective multitasking and prioritization\nProficiency in Microsoft Office, Google Suite, and other computer applications\nStrong decision-making, problem-solving, and creative thinking skills\n\n
Day-to-Day Responsibilities:\n\nManage all incoming calls to Customer Care, identifying and assessing customers' needs for satisfaction.\nBuild sustainable relationships and trust through open and interactive communication.\nHandle customer complaints, route calls appropriately, provide solutions within time limits, and follow up to ensure resolution.\nMaintain records of customer interactions, process communication, and file documents.\nAdhere to communication procedures, guidelines, and policies.\nGo the extra mile to engage customers.\nProvide Receptionist Support between 12 pm - 1 pm daily (must remain at the reception station during this period).\nRespond to Google, Yellow Pages, White Pages, Facebook, and other directory reviews. Note: Yelp reviews will be addressed by the Marketing department. Respond within 24 hrs. of the review posting via the Local Marketing portal.\nManage the intranet, collecting data\/content and making monthly postings. Ensure the intranet is updated with all corporate communication and maintain the calendar (training schedule, meetings, summit dates, etc.). CCS is responsible for updating other campus content.\n\n
Our Shared Mission:\n\nAccountability: Empower self-decision making by accepting responsibility and learning from mistakes to serve COA's mission, vision, and values.\nCollaboration: Align solutions that understand the needs of stakeholders to serve COA's mission, vision, and values.\nGrowth Mindset: View obstacles as opportunities for growth, accepting feedback to enhance the development of employees and the organization.\nIntegrity: Go beyond honesty and loyalty by considering the impact of decisions and doing what's right for all stakeholders.\n\n
THE BENEFITS OUR ENROLLMENT SPECIALISTS ENJOY:\n\nInternal Career Advancement Opportunities\nChildcare Assistance Program\nEducational Assistance\/Reimbursement\nEmployee Referral Bonus\nRecognition Programs\nMedical, Dental, Vision\n401(k), Life, Accident, & Disability\nPaid Vacation\/ Paid Holidays\n\n
Children of America is an equal opportunity employer and a drug-free workplace.\n
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All job offers are contingent upon the successful completion of a background check and the submission of the required state documents.