Description The Customer Care rep acts as a cross-regional support within the Customer Care Manager (CCM) team, centralizing all dispatch processes for freelance chefs and service providers. In addition, she/he will manage all Return Goods Authorizations (RGAs) by the Signature Authorization policy. The centralized function of Customer Care rep. within the full customer care process will provide efficiencies, standardization, and analysis to the dispatch tasks. • Dispatch Certified Chefs (RCCs) as requested for start-up training - Enter 30-40 orders a day • Dispatch Service Providers (RSPs) as needed for site certifications, installations, and commissions • Process and follow up with Return Goods Authorization requests to ensure timeliness from all parties, acting as liaison with the North America Distribution Center (NADC) and BTX to coordinate shipments to the NADC • Process chemical orders for assigned accounts (i.e., Ecolab) and as needed to support the CCM team • Developing and coordinating standardized operating procedures for dispatch processes • Exchange with CCM team members and managers to analyze and develop best practices • Backup CCMs as needed for orders • Participate in all required company programs and activities • Cultivate relationships with external partners (RCCs and RSPs) and internal partners (warehouse, RTMs) • Other duties as needed Skills & Qualifications Must Haves: - 2+ years of corporate office experience using an ERP/CRM (SAP Preferred) - Order Entry - 50+ orders in a day - Ability to calculate and work with figures and amounts such as distances, times, and dates - ERP: SAP, JD, Oracle, or any other erp. - Basic Microsoft Excel experience TESTING: Typing test and Microsoft Excel Nice Haves: - Salesforce.com - Associate’s degree or equivalent experience is preferred - Spanish, German and other languages are advantageous - Ability to apply concepts of basic algebra and geometry Soft Skills: - Ability to define problems, collect data, establish facts, and draw valid conclusions - Personable with good relationship-building skills - Superior writing and editing skills - Strong verbal presentation, questioning, and listening skills with the ability to effectively present information and respond to questions from diverse groups of people. Pay and Benefits The pay range for this position is $19.00 - $22.00 • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Rolling Meadows,IL. Application Deadline This position will be accepting applications until Jan 25, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.