Do you enjoy being part of team that provides high-quality services for our customers?Are you passionate about building relationships and ensuring customer success?

Join our Customer Care Team

The Customer Care department provides enquiry, quotation, order handling and dispute management services to customers of the Baker Hughes business. The team operates on multiple sites, supporting sale of Bently Nevada products.

Partner with the best

As a Customer Care Specialist, you will support the tendering team for the Asia Pacific region. You are responsible for customer inquiries, preparing proposals and order management. Works on the basis of a predefined sales plan.

As a Customer Service Specialist, you will be responsible for:

·       Acting as a focal point to ensure delivery of great customer service for an assigned scope of region

·       Providing support to Sales, Projects, Services, Channels, Direct Customers for information on price/lead times/status of internal&external sale orders, return materials/shipments

·       Supporting Know Your Customer on boarding process, commercial pre-qualification and bidding

·       Generating quotes using established quotations processes and tools (SAP and other relevant business platforms) meeting company standard turn-around targets

·       Following up open quotations and recording key metrics variables as advised by manager

·       Managing daily order management activities include coordinating with factory, order amendments, retention of documents, order status tracking and proactive communication

·       Processing of orders, purchase requisitions, purchase order requests and customer’s data maintaining 100% compliance on process & policies

·       Supporting Invoicing, audits, work with Finance and Collections teams to improve Receivables performance

Fuel your passion

To be successful in this role you will:

·       Have a Bachelor with at least 1 year of experience in Sales. Fresh Graduates are also welcomed

·       Be able to demonstrate good oral and written English communication skills

·       Be able to show good problem-solving skills along with interpersonal skills

·       Be a team player with ability to work independently

·       Be a natural, proactive communicator with good customer service skills and “Can do” mind set

Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

- Fixed Schedule Working hours

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Working for you

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

·       Contemporary work-life balance policies and wellbeing activities

·       Comprehensive private medical care options

·       Safety net of life insurance and disability programs

·       Tailored financial programs

·       Additional elected or voluntary benefits