Description A company in Willis is looking for a Customer Care Specialist for a contract to hire opportunity. This will be an in-office role working Monday-Friday from 8AM-5PM. If you are interested and qualified in the below, please apply today! SUMMARY: Responsible for providing World Class Customer Service and driving customer satisfaction, loyalty, and retention through order management, first call resolution and support to customer’s, field service technicians, sales team member and internal staff. ESSENTIAL DUTIES AND RESPONSIBILITIES: + Efficiently gather customer information access and fulfill customer needs, educate the customer, and document interactions through SFDC and SAP + Answer all customer calls within 3rd ring + Go the extra mile and be a customer advocate for each one of your customers + Offer World Class Customer Service at all times + All emails should be responded to within 24 hours + Obtain customer name and phone number at beginning of each call + Be proactive in finding solutions rather than simple reacting + Be able to manage large amounts of phone calls, chats, emails, and other communication channels + Attract customers by promoting the product and company positively, answering questions and addressing concerns as they arise + Maintaining solid customer relationships by handling questions and concerns with speed and professionalism + Listening to customer complaints and trying to solve customer issues as quickly as possible + Provide quality service and support placing orders, billing inquiries, taking credit card payments, tracking orders, sending out replacement invoices, processing customer quotes and system troubleshooting + Recommending possible products to meet the customer’s needs, soft selling + Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience + Assisting all the sales team members with administrative support as needed + Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution + Other duties may be assigned Requirements COMPETENCY: + Demonstrated passion for excellence with respect to treating and caring for customers + Motivational, listening and problem- solving skills + Should be able to ameliorate world class service standards/pledge and surpass customer expectations + Strong multi-tasking ability and to work independently and in teams + Strong computer skills needed + Highly developed sense of integrity and commitment to customer satisfaction + Ability work under tight deadlines + Strong organization skills and attention to details + Ability to communicate clearly and professionally – both verbally and in writing + Ability to consolidate, digest, and interpret data + Strong decision-making ability and problem-solving skills + Personable and attentive + Strong interpersonal skills + Bilingual + High Energy with “thick skin” and able to handle complaints and unpleasant customers TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .