Kerry Dairy Ireland is a vertically integrated farm-to-fork business with a very substantial retail presence and a leading nutritional and dairy ingredients division, delivering high-quality dairy solutions with a focus on sustainability and innovation. From partnering with local family farms to producing world-class dairy products, we ensure every step of our value chain reflects our commitment to excellence.
With over 50 years’ experience in milk processing, dairy and nutritional technology advancement, and product innovation, we are a key stakeholder in the global food industry and creators of a strong portfolio of market leading dairy brands including Cheestrings, Charleville and Coleraine Cheese, Dairygold, Golden Cow and our new SMUG range. Our from food, for food culture and deep-rooted connection to our 2,800 milk suppliers differentiates our business and offers captivating opportunities for our customers and consumers.
Our dairy comes from some of the world’s richest grazing land and is produced by a network of Irish family farms that have one of the lowest carbon footprints in the world. Through a combination of expertise, innovation, and sustainability, Kerry Dairy Ireland is proud to shape the future of dairy while meeting the diverse needs of our farmers, customers, and communities
Headquartered in Tralee, Co. Kerry, we operate multiple manufacturing facilities in the southwest of Ireland, including Listowel, Charleville, Newmarket, and Farranfore. Additionally, we manage 29 Farm & Home stores throughout the region, ensuring comprehensive coverage and service. In Northern Ireland and the United Kingdom, our presence extends to key locations in Portadown, Coleraine, and Ossett.
Globally, Kerry Dairy Ireland employs over 1,600 dedicated professionals across Ireland, Northern Ireland, the UK, USA, Netherlands, Spain, Germany, and China. In 2024, we achieved a turnover of approximately €1.3 billion, reflecting our commitment to excellence and growth.
About the roleWe are recruiting for a Customer Care Specialist to come and join the Kerry Dairy Ireland team in Listowel on a 6 month fixed term contract.
The Customer Care Specialist acts as the key contact between the customer and the company and will be responsive to customer's requirements at all times, both internal and external and resolves customer queries quickly and will direct their efforts to maximise the customer experience.
We value courage, ownership, inclusiveness, open-mindedness and an enterprising spirit through success.
Key responsibilities Maintain professional, timely and effective communication with our customers Responsible for all aspects of account administration, account queries and commercial support Manage customer orders and requests in line with company procedures and propose improvements to procedures and processes, where possible, to improve efficiency and effectiveness Resolve service issues where possible by clarifying customer complaints, determining cause and seeking solutions and seeking support and escalating appropriately to Lead / Supervisor / Manager Develop and maintain strong relationships with all customers by effectively managing customer accounts Maintain up-to-date knowledge of products, customers, processes and suppliers Build strong relationships with the rest of the supply chain and all departments including the commercial team, work effectively with your Supervisor / Manager to improve the service to the customer Support the gathering of information to assist the implementation of improvements Remain fully flexible to meet business requirements and demands Qualifications and skills Third level qualification Excellent communication and interpersonal skills The ability to integrate and work effectively with others in a changing environment High level of attention to detail and strong organisational, analytical, problem solving and administrative skills A team player A strong desire for continuous learning and a desire to grow professionally