Company

Cox Automotive - USA

Job Family Group

Customer Care Group

Job Profile

Customer Care Specialist II

Management Level

Individual Contributor

Flexible Work Option

Hybrid - Ability to work remotely part of the week

Travel %

No

Work Shift

Day

Compensation

Hourly base pay rate is $17.40 - $26.06/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Description

A great customer experience can turn a challenging situation into a positive one, especially when it comes to helping people get back on the road.

We’re hiring a Customer Care Specialist II to join our team at Cox Automotive’s FleetNet America. In this role, you’ll be at the forefront of delivering top-tier service, helping us meet and exceed customer expectations every day.

Ready to drive positive change? Let’s talk!

What’s In It for You?

Here’s a sneak peek at the benefits you could experience as a Cox employee:

A competitive salary and top-notch bonus/incentive plans.Exceptional work-life balance, flexible time-off policies and accommodating work schedules.Comprehensive healthcare, with multiple options for individuals and families.Generous 401(k) retirement plans with company match.Professional development and continuing education opportunities.Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.Extra perks like pet insurance, employee discounts and much more.

Check out all our benefits.

What You’ll Do

You’ll be the voice that answers someone’s call for help from the road, among other responsibilities. Here’s what that’ll look like:

Fielding a high volume of inbound calls.Providing excellent customer service for all inbound and outbound calls.Originating all new transactions (via inbound and outbound calls) regarding preventative maintenance, as well as immediate and scheduled service and repairs.Assigning service requests to the respective market for dispatching.Coordinating towing of customer units when necessary.Scheduling outside vendors when an emergency breakdown is called in.Continuously developing and improving company capabilities around dispatching.

Who You Are

You like helping people solve problems and making their day a little brighter. Here’s what else you bring to the table:

High school diploma or GED and 3 years of experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a high school diploma/GED in a related discipline and up to 1 year of experience; or 5 years’ experience in a related field.An understanding of the Microsoft Office Suite.The ability to work independently and collaboratively within a team environment.The ability to multi-task and meet tight deadlines.Excellent problem-solving skills.A valid driver’s license.

Buckle up for a better future. Join Cox today!

Drug Testing

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.