We’re a dynamic, forward-thinking digital company on a mission to redefine customer support across Europe. Our innovative platform bridges technology with personalized service to empower our clients and ensure an exceptional experience. Join our diverse team, where your unique ideas and proactive approach help shape the future of customer care. Role Overview: As a Remote Customer Care & Support Specialist, you will be the primary point of contact for our clientele across multiple European markets. In this role, you will provide outstanding support across multiple channels, ensuring that each customer interaction is met with professionalism, empathy, and efficiency. Your ability to troubleshoot issues and deliver tailored solutions will be key to maintaining high customer satisfaction and operational excellence. Key Responsibilities: + Customer Interaction: Handle inquiries via phone, email, and live chat with clarity and courtesy. + Issue Resolution: Quickly diagnose and resolve technical, billing, and product-related concerns while adhering to established service level agreements (SLAs). + Knowledge Sharing: Develop and maintain an up-to-date knowledge base to help customers self-solve common issues. + Collaboration: Work closely with cross-functional teams (Sales, Product, IT, etc.) to communicate feedback and drive continuous improvement in our service delivery. + Training & Onboarding: Assist in training new team members and onboard clients on our digital tools and resources. + Reporting: Monitor customer interactions, track performance metrics, and provide regular feedback to optimize our processes. Qualifications: + Experience: Minimum of 2 years in online customer service or a related field. + Language Skills: Fluent in Italian and basic knowledge of English acceptable (written and spoken). + Technical Proficiency: Comfortable with CRM systems (e.g., Salesforce, Zendesk) and basic troubleshooting; familiarity with Microsoft Office Suite. + Communication: Excellent interpersonal skills with a knack for clear, empathetic communication. + Problem-Solving: Strong analytical abilities and a passion for resolving complex customer issues. + Adaptability: Able to manage multiple tasks in a fast-paced, evolving environment. Location & Hiring Opportunities: This exciting opportunity is available for hiring across multiple vibrant European markets, including Portugal, Spain, Italy, and France. We welcome candidates from these regions to join our global team and bring their local expertise to our international customer support network. What We Offer: + Competitive Pay: Enjoy a highly competitive hourly wage of €25 with opportunities for performance-based bonuses. + Growth & Development: Access to tailored training programs, coaching sessions, and career advancement opportunities. + Work Flexibility: Benefit from a hybrid work model that balances remote work with collaborative in-office sessions. + Inclusive Culture: Join a team that values diversity, creativity, and the power of innovative ideas. + Wellness & Benefits: Comprehensive health benefits, a supportive work environment, and a range of employee well-being programs. How to Apply If you’re passionate about delivering outstanding customer care and are ready to make an impact in a dynamic, technology-driven environment, we want to hear from you! Submit your resume and a brief cover letter detailing your experience and why you’re the perfect fit for this role. Join us in creating memorable customer experiences and shaping the future of digital support in Italy. Apply today! Powered by JazzHR