With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

\n \n Job Description

The CCA Trainer works with Operations Managers, Supervisors and is responsible for the execution of associate on-boarding programs, providing a welcoming, exciting, and engaging new hire experience. The CCA Trainer constantly improves the long-term capabilities of the area to which he/she is assigned. The ideal candidate will measure production quality and quantity and applies learning tools to improve both. The CCA Trainer maintains expert-level knowledge in production departments; evaluates and improves processes within work areas; refines learning tools and techniques across the team; assists in measuring the effectiveness of learning; measures impact of his/her development efforts; improves Associates' job-related skills; develops, maintains, and applies learning tools (methods, checklists and skill building agreements) to encourage Associate development. Supports the updating of SOPs and SOP certification of Associates and managers; assists in driving success of peak and non-peak training plans. Interested candidates should demonstrate the following competencies:

\n\nExcellent communication skills\nComfortable speaking in front of a group and one-on-one\nAble to give and receive feedback effectively\nDrives learning success by checking for understanding (able to recognize when a group or individual is lost and needs more attention)\nAbility to follow up\nAlways meets time commitments and deadlines, is goal oriented\nProvides Leadership with insights and progress updates\nProven people skills – ability to work well with others\nWorks hard for the success of others, constantly remains “customer obsessed”\nDemonstrates a positive “can do” demeanor and has fun and gains energy from working with others\nIs an active listener\nIs a technical expert\nDemonstrated ability to consistently function at 100% of expectations\nUnderstands upstream and downstream impacts\nIs able to use resources to expand knowledge and can answer tough questions\n\n

Key job responsibilities

\n\nLead training and/or start of shift meetings for a group of 20+ Associates.\nMaintain expert-level knowledge in HOA\nEvaluate and improve processes within work areas\nRefine learning tools and techniques across the organization.\nAssist in measuring the effectiveness of training.\nDevelop, maintain, and apply learning to encourage Associate development.\nDrive operational mechanisms to ensure an exceptional and reliable on-boarding experience.\nExecute a consistent, best-in-class new hire experience in a rapid and complex changing work environment.\nUse a hands-on-approach to facilitate Associate on-boarding curriculum that engages and excites newly hired employees in a welcoming and supportive environment.\nSupport the updating of SOPs and SOP certification of Associates and managers. Giving and receiving effective feedback.\nDuring non-classroom time, trainer will conduct audits of calls and cases for compliance to process and to identify training gaps.\nShare knowledge gather to adjust initial new hire training or to continuation training\n\n Requirements

Basic Qualifications

\n\n1+ years’ experience working with computers and Microsoft Office (Outlook, Word, Excel)\n1+ years’ experience delivering training in face-to-face settings as well as online and remote settings\nAble to lift to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach\nHigh School or equivalent diploma\nWork 40 hours/week, and overtime as required\nWork a flexible schedule/shift/work area, including weekends, nights, and/or holidays\n\n

Preferred Qualifications

\n\nPrior training, teaching, or presentation experience to include experience facilitating training using various training modalities.\nPrevious experience as a Trainer\nWillingness to work different shifts.\nShift hours for this position may be different from the standard production shifts.\nWillingness to work in different areas as required by training needs.\nExcellent attendance!\nUnderstanding of customer satisfaction principles.\nCandidates must be organized and able to handle multiple and changing projects/priorities.\nWillingness to participate in and support the Operational Excellence initiatives.\n
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We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.