Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Possible. 

You will improve value and service to your customers and improve supply chain efficiency. In addition, you  will use internal and customer data to optimize plans and to support joint initiatives with strategic customers.

How you will contribute

You will: 

Be the single point of contact for your customer portfolio

Manage escalations for complaints and disputes, and handle and resolve issues to ensure maximum customer satisfaction

Help achieve business and commercial objectives by achieving customer service targets, supporting the improvement agenda (internal process and external customer) and developing collaborative relationships cross-functionally and with customers

Work with the order fulfilment team to report on KPIs, including root-cause analysis and improvement initiatives

Use customer data to monitor on-shelf availability, depot-to-store service, stock holding and promotional sales. Use this information to drive decision making internally and with the customer in ways that maximize service levels and sales

What you will bring

A desire to drive your future and accelerate your career and the following experience and knowledge:

Experience in Customer Service & Logistics and with customers

Experience in fast-moving consumer goods or consumer packaged goods company

Strong analytical and problem solving skills

SAP knowledge and expertise in MS Office

Customer orientation, strong influencing and communication skills

Strong focus on delivering productivities, service and KPIs

Team player, accountable, proactive thinking, flexibility

More about this role

Work schedule: 3 days in the office.

This is a 12 month contract (or secondment if internal).

Relocation Support Available?

No Relocation support available

Business Unit Summary

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!Our people make all the difference in our succes

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Excited to grow your career?

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!

IF YOU REQUIRE SUPPORT TO COMPLETE YOUR APPLICATION OR DURING THE INTERVIEW PROCESS, PLEASE CONTACT THE RECRUITER

Job Type

Temporary (Fixed Term)

Customer Collaboration (CLD)

Customer Service & Logistics