Welcome page Returning Candidate? Log back in! Customer Contact Representative I Location US-MS-Jackson Posted Date 1 week ago(10/28/2024 4:27 PM) Job ID 2024-17622 Category Call Center Type Regular Full-Time Job Grade 4 FLSA Status Non-Exempt Working Hours M - F 9a - 7p & Sat 9a - 2p Job Location: Company Customer Contact Center - 10112 Overview

The Customer Contact Representative I is responsible for professionally responding to inquiries regarding personal account information, related products, services provided in an inbound contact center. Focuses on driving high quality service experience by effectively listening, understanding, and satisfying customers’ needs.

Responsibilities Handle incoming call, email, and chat inquiries regarding various aspects of personal accounts, loans, related products, and servicesProvide explanation of account information regarding transactional outcomes such as balances, pending or settled charges, and applicable fees.Fulfill requests regarding transactions and operational tasks, including check orders, load stop payment, money transfer and research as needed.Increase customer awareness of existing self-service features and benefits in the best interest of the account holder to enhance overall banking experienceEscalate complex or unresolved customer situations as neededGuide customers through basic troubleshooting procedures to remove any obstacles affecting ability to properly access a product, service, or important informationMeet monthly performance standards based on defined benchmarks for quality assurance, productivity, schedule adherence and customer satisfactionMaintain current knowledge of Trustmark products, policies and services while remaining knowledgeable of standards and minimizing risksPerform additional duties as assigned. Qualifications Must have a high school diploma or equivalentAt least 2 years of customer service or contact center experienceBilingual English-Spanish speaking a plusPossess positive attitude and enjoys helping othersStrong attention to detail and problem-solving abilityExcellent written and verbal communication skillsProficient PC skills including Microsoft Office suiteAbility to remain calm in highly stressful situationsFour-year college degree strongly preferredBanking or other financial institution experience preferred Options Apply for this job onlineApplyShareRefer this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Trustmark is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, marital status, genetic information, pregnancy, national origin, protected veteran or disability status, and any other status protected by law. Upon request, reasonable accommodations will be made for all qualified individuals with disabilities. If you need accommodation for any part of the application process because of a medical condition or disability please send an email to careers@trustmark.com or call 866-213-1418 to let us know the nature of your request.

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