Welcome page Returning Candidate? Log back in! Customer Contact Representative - Mortgage Retail Location US-MS-Jackson Posted Date 11 hours ago(12/6/2024 3:47 PM) Job ID 2024-17863 Category Call Center Type Regular Full-Time Job Grade 4 FLSA Status Non-Exempt Working Hours Mon - Fri 8:00 AM - 5:00 PM Job Location: Company Customer Contact Center - 10112 Overview

The Mortgage Representative is responsible for professionally responding to mortgage customers through quick, efficient, and timely customer service. Focuses on driving high quality service experience by effectively listening, understanding, and satisfying customers’ needs.

Responsibilities Answer inbound calls from residential mortgage customers and placing outbound calls as neededResearching and resolving routine to moderately complex problems and inquiriesProcessing routine to complex customer transactions and account maintenanceOffering or recommending products based on customer needsMay generate reports and complete project work as neededMeet monthly performance standards based on defined benchmarks for quality assurance, productivity, schedule adherence and customer satisfactionProvide chat and portal support for online customersPerform additional duties as assigned. Qualifications Must have a high school diploma or equivalentAt least 1 year of mortgage industry At least 2 years of customer service or contact center experienceExcellent written and verbal communication skillsAbility to identity difficult situations and escalate appropriatelyPossess positive attitude and enjoys helping othersStrong attention to detail and problem-solving abilityProficient PC skills including Microsoft Office suiteAbility to remain calm in highly stressful situationsFour-year college degree strongly preferred Options Apply for this job onlineApplyShareRefer this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Trustmark is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, marital status, genetic information, pregnancy, national origin, protected veteran or disability status, and any other status protected by law. Upon request, reasonable accommodations will be made for all qualified individuals with disabilities. If you need accommodation for any part of the application process because of a medical condition or disability please send an email to careers@trustmark.com or call 866-213-1418 to let us know the nature of your request.

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