Description
\n\t\t\t\t\t-Order Validation: will receive order from Esker (company web based system), reads it, and send to QAD (Mueller home grown in house system) \n-Provide Pricing on Orders \n-Quotes \n-Dealing with order with problems and see who is at fault (Researching) \n-Answering the 1-800 phone number for customer inquires \n-\"Dropping\" their orders to the warehouse to ship (Coordinate with the production department)\n-Will answer less than 100 inbound calls a day \n-Technology Inclined \n-Excel experience would be a nice to have \n-Communicates clearly and professionally with customers via phone and email\n-Shows proficiency in adopting and utilizing multiple technology platforms to address customer needs\n-Provides knowledgeable answers to questions about product, pricing, and availability\n-Works with internal departments to meet customers' needs\n-Researches and reviews customer reported issues to resolve discrepancies that may occur
\n\t\t\t\t\tSkills
\n\t\t\t\t\tCustomer service, Data entry, Call center, inbound call, email, excel data entry
\n\t\t\t\t\tTop Skills Details
\n\t\t\t\t\tCustomer service,Data entry,Call center,inbound call,email,excel data entry
\n\t\t\t\t\tAdditional Skills & Qualifications
\n\t\t\t\t\t-At least 1 - 3 years of relevant work experience\n-Bachelors Degree would be a nice to have \n-Exceptional verbal, written, and interpersonal skills\n-Ability to multi-task, organize, and prioritize work\n-Learns quickly and demonstrates consistent attention to detail\n-Both people- and process-oriented
\n\t\t\t\t\tExperience Level
\n\t\t\t\t\tEntry Level
Pay and Benefits
The pay range for this position is $20.00 - $22.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Collierville,TN.
Application Deadline
This position is anticipated to close on Feb 7, 2025.
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\n \n About Aston Carter:\n
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
\n Diversity, Equity & Inclusion\nAt Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
\n Hiring diverse talent\n Maintaining an inclusive environment through persistent self-reflection\n Building a culture of care, engagement, and recognition with clear outcomes\n Ensuring growth opportunities for our people\nThe company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
\nIf you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.
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