Amazon Web Services (AWS) is the leading cloud provider, providing virtual infrastructure, storage, networking, messaging, and many other services to customers all over the world. AWS runs a globally distributed environment, operating at massive levels of scale. Businesses, from start-ups to enterprises, run their operations and applications on AWS’s multi-tenant infrastructure. Governmental organizations are also looking to and depending on AWS for cloud solutions and services.

The AWS National Security team (NatSec) is looking for an exceptional Customer Engagement Manager to manage workstreams across the Maryland-based Account and Extended Teams supporting the Intelligence Community.

This position is based in Annapolis Junction, MD. You will join a team of Account Executives, Customer Solutions Managers, and Account Managers in overseeing existing and pursuing new contract requirements, milestones, and deliverables. You will be responsible for creating, driving and executing requirements and documentation between executive leadership, Account and Extended Teams, and other internal business operations support.

You will drive strategic planning, process improvement, and execution on key projects for the AWS US Federal business. This role supports the NatSec MD Account Team, which is responsible for strategic planning and execution for the NatSec MD business line. The team ensures all initiatives are carried out with precision, from high-level strategy formulation, to the day-to-day management and execution of engagements, communications, and special projects.

Core Responsibilities:

- Design and drive ongoing operational review of the NatSec Maryland Account Team. This involves envisioning current state improvements and developing future state operating models.

- Design and manage processes to develop strategic objectives, budgets and execution plans for key customer programs and initiatives.

- Lead the project management of strategic initiatives. This will include identifying opportunities for and creating new mechanisms, capturing, recording, synthesizing, and leveraging data, and prioritizing based on goals, business needs, and business impact.

- Develop and refine programs to support the team's strategic direction, as well as creating and managing long term goals.

- Align program priorities and resources to the needs of the broader NatSec Team.

- Focus on internal and external stakeholder engagement, delivery, and execution.

- Meet regularly with Amazon internal stakeholders to develop effective methods for assuring timely delivery of customer commitments.

- Develop and execute effective methods of communication among AWS and government stakeholders.

This position requires that the candidate selected be a US Citizen and must currently possess and maintain an active TS/SCI security clearance with polygraph.

About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.