Job Title:

Customer Engineer - Security

Job Description

We’re Concentrix. A new breed of tech company — Human-centered. Tech-powered. Intelligence-fueled.

We create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents.

Our game-changers:
* Challenge Conventions
* Deliver outcomes unimagined
* Create experiences that go beyond WOW

If this is you, we would love to discuss career opportunities with you.

In our Concentrix Catalyst team, you will work with the engine that powers the experience design and engineering capabilities at Concentrix. A leading global solutions company that reimagines everything CX through strategy, talent, and technology. We combine human-centered design, powerful data, and strong tech to accelerate CX transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Concentrix provides eligible employees with an opportunity to enroll in many benefit programs, generally including private medical plans, great compensation package, retirement savings plans, paid learning days, and flexible workplaces. Specific benefits plans will vary by country/region.

We’re a remote-first company looking for the absolute best talent in the world. Experience the power of a game-changing career.

We are seeking a highly skilled and experienced Senior Customer Engineer to join our team. In this role, you will collaborate directly with customer teams to provide expert advisory services across a range of technologies. By leveraging structured intellectual property (MIP) engagements, you will establish trusted advisor relationships and guide customers towards achieving a healthy and secure state.

Key Responsibilities:

Collaborate with customer teams to provide expert advisory services.Leverage structured intellectual property (MIP) engagements to guide customers.Establish trusted advisor relationships with customers.Provide guidance on achieving a healthy and secure state.

Relevant MIP/VBD Titles:

On-Demand Assessment - Active DirectoryWorkshopPLUS - Active Directory: TroubleshootingOnboarding Accelerator - Password-less AuthenticationActive Directory Recovery Execution ServicesOnboarding Accelerator - Deployment and Migration Assistance for Active Directory

Base Skills Required: 

This role requires deep knowledge (300 – 400 level) in the following technology areas:

Active Directory Domain Services Design and architectureMulti-domain forest design conceptsForest trust planningDomain Controller capacity planningFSMO role placementOU Topology designKnowledge of Active Directory site topology designGroup Policy strategy and best practicePrivilege account best practicesTier modelDelegation of permissions strategyGroup management best practiceIntegration of third-party LDAP applicationsRODC (Read-Only Domain Controller) deployment and managementBasic PowerShell scripting for automation and configuration managementEntra Connect and synchronizationTroubleshooting GPO policy processingSysvol and Active Directory replicationDomain Controller performanceAuthentication failures including cross-forest authenticationsUpgrade PlanningIntroduction of new Domain Controller OSRaising functionality levelsOperational GovernanceUnderstanding of change control best practicesPatch management best practiceRecoveryActive Directory forest recoveryActive Directory object recovery

Networking Knowledge:

IPv4/IPv6Active Directory integrated DNS with security dynamic updatesDHCP design and managementWindows Firewall configuration and best practicesPort and protocol requirements for Active Directory servicesKnowledge of network packet analysis tools (e.g., Wireshark) for AD traffic

Optional Skills:

Entra ID RBACAuthentication ModelsCloud Auth (PTA/PHS)FederationDevice ManagementHybrid Join AADJEntra ID Connect Syncing Active Directories IdentitiesEntra Password ProtectionEntra ID P2 FeaturesEntra Private AccessEntra Global AccessEntra ID GovernanceEntra ID ProtectionEntra Verified IDConditional AccessSelf-service Password Reset (SSPR)Privileged Identity ManagementADFSActive Directory Certification ServicesAzure servicesAzure MonitorAzure SentinelDefender for EndpointActive Directory SecurityRemediation of security assessment findingsTuning audit policyEvent forwardingPassword policy best practice and settings (including Fire-grain password policy)Applying security baselines

Relevant Certifications:

Microsoft Certified Systems Engineer (MCSE) or equivalentMicrosoft Certified Trainer or equivalentCertified Information Systems Security Practitioner (CISSP) or equivalent

Requirements:

Must be a USA citizen or USA resident.

Salary Range:

The base salary range for this position is $91,457- $137,186, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays.

 The position will be posted for one week from its posting date of 02/13/2025.

#LI-Remote 

#ConcentrixCatalyst

Location:

USA, TX, Work-at-Home

Language Requirements:

Time Type:

Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

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Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.

For more information regarding your EEO rights as an applicant, please visit the following websites:

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