Are you passionate about creating positive experiences and building connections? We’re looking for a Customer Experience Account Specialist to join our inclusive and collaborative team, where everyone is valued and supported to thrive.

Job Title: Customer Experience Account Specialist

Remote: No

Locations: Arcadia, WI or Charlotte NC

Part-Time & Full-Time Available

What You'll Do:

Provide exceptional service to all customers through professional and friendly phone and email interactions.

Collaborate with diverse teams across sales, supply chain, credit, transportation, and distribution to ensure smooth order processing and delivery.

Resolve issues creatively and effectively, partnering with customers and internal teams to ensure timely product delivery.

Maintain detailed, accurate records of customer interactions to continuously improve service.

What We’re Looking For:

A high school diploma or equivalent.

At least one year of experience in customer service or a related field.

Strong communication skills, with the ability to connect with people of all backgrounds.

A welcoming and professional attitude, including excellent telephone etiquette.

Attention to detail and the ability to multitask in a fast-paced environment.

Proficiency in Microsoft Office and navigating online tools.

Problem-solving skills with a proactive and positive mindset.

What Makes This Role Great:

At our company, we value diversity, equity, and inclusion. You’ll be part of a team that respects and celebrates what makes each individual unique. In this role, you’ll learn all aspects of retail customer service, from tech support to order fulfillment, while ensuring every customer feels heard and valued.

Who We Are

At Ashley, we’re more than a business…we’re family. As the largest manufacturer of home furnishings in the world, we know what it takes to build incredible furniture and future leaders. We’re problem solvers with the grit to persevere during challenging times and innovators who won't coast when times are good. We create solutions, not excuses. And never settle for the status quo. It’s the reason we’re always searching for better ways to deliver an exceptional customer experience. That's why Ashley Furniture is #1 in our industry.

Ready to grow? You’ve come to the right place. Ashley Furniture has a “Growth Mindset”, and once you join our team, you’ll learn from the best in the business.

Apply today and find your home at Ashley!

Benefits We Offer

Health, Dental, Vision, and Employee Assistance Program

Paid Vacation, Holidays, and Your Birthday off

Generous Employee Discount on home furnishings

Professional Development Opportunities

Ashley Wellness Centers (location specific) and Medical Tourism

Telehealth

401(k) and Profit Sharing

Life Insurance

Our Core Values

Honesty & Integrity

Without hesitation, uses candor and is direct in communicationIs tough-minded in working in and meeting the demands of realityAlways tells the truth and follows through on commitments

Passion, Drive, Discipline

Enjoys working hard and pursues work with energy, drive and willpower to finish Is disciplined in developing consistency into work processesIs focused and relentless in achieving goals

Continuous Improvement/Operational Excellence

Fights to take costs and waste out of the systemSeeks to understand "why" something works the way it does, and through study and improvement determines how to better all processes and systems Strives for more in all areas of work by developing measurements, setting goals and then working on ways to exceed goals through problem solving methods that look beyond the obvious

Dirty Fingernail

​Does not rely on reports to run the business, but rather goes to the work that is being done and sees if the work is being done right for him/herselfHas an insatiable curiosity and takes a "Go and See" approach to understand the current state of the business and the competitive realitiesTakes a hands-on approach to tackle problems and demonstrates critical thinking through use of effective questioning…asking the 5 "Whys"

Growth Focused

Understands the customer’s needs and wants, then challenges current ways of doing business that inhibits growth and organizes work to meet those needsIs competitive by studying the competition and is aggressive in looking for ways to beat themStrives to be the BEST by improving quality of processes, reducing costs, doing more business, being profitable, and growing the business​

We are an equal opportunity employer and provide a drug-free working environment. While Ashley appreciates the interest of all candidates only those meeting specific position requirements may be contacted. Principals Only.