MacGregor is a leader in sustainable maritime cargo and load handling with a strong portfolio of products, services and solutions. Shipbuilders, shipowners and operators are able to optimise the lifetime profitability, safety, reliability and environmental sustainability of their operations by working in close cooperation with MacGregor.
Shape your journey onboard and offshore with us
We're looking for a Customer Experience Advocate who will build strong relationships with customers and sales colleagues, oversee all quotes, orders and customer requests, liaising with key colleagues to ensure everything is in place and any challenges overcome to guarantee prompt responses and delivery within lead time.
The position is based in Hamburg, Germany and will report to our Customer Experience Team Leader.
Main tasks and responsibilities
First point of contact for all customer requests, respond to customers within SLA Managing & overseeing successful, prompt quote handling and customer deliveries Identifying any challenges to orders being on time & collaborate with colleagues to resolve Confirming and sending delivery instructions Build strong relationship with customer to understand their needs Takes ownership of challenges to ensure we deliver as promised to the customer Log claims, complaints and internal non-conformances and liaise with colleagues to find root cause of issue Learn to build knowledge of customers and our processes Processing Customer Orders and Notification Entry ensuring all details entered correctly. What you’ll need to succeed
Minimum high school diploma , experience in sales is an advantage Fluency in German & English - both written and spoken Computer skills: MS office basics, G-suite and ERP system (SAP & SalesForce) knowledge is an asset Customer-focused approach Strong product, business, market and customer knowledge Problem solving skills Organised, efficient with strong time management skills Self-motivated and accurate Highly effective and clear communicator with active listening skills. You will be part of
By joining MacGregor, you will be able to work closely with leading industry professionals, developing and implementing new concepts that set the standards in the maritime transportation and offshore industries. We offer our employees the opportunity to be part of a truly global organisation leveraged upon our shared values of Integrity, Quality and Safety. With us you will be part of a collaborative working culture with challenges and opportunities to further develop yourself professionally.
Interested to join?
If you are excited about this opportunity, please submit your application with a CV.
MacGregor is part of Cargotec
MacGregor is a leader in sustainable maritime cargo and load handling with a strong portfolio of products, services and solutions, all designed to perform with the sea.
Shipbuilders, shipowners and operators are able to optimise the lifetime profitability, safety, reliability and environmental sustainability of their operations by working in close cooperation with MacGregor. www.macgregor.com
MacGregor is part of Cargotec. Cargotec's (Nasdaq Helsinki: CGCBV) sales in 2023 totalled approximately EUR 4.6 billion and it employs around 11,400 people. www.cargotec.com